Deployment Guide

NOTE: The group configuration is applied to the assets within 24 hours after they connect to the Internet.
6. Click Next.
The Deployment Key page is displayed.
7. To generate an encrypted deployment package, enter a key for encryption and click Next.
The deployment key is similar to a password that you must create for encrypting the deployment package. You must use the
same deployment key while deploying SupportAssist on your PCs.
NOTE: Ensure that you enter a key between four and ten characters that contain alphabets, numbers, and one of these
special characters # & $.
The File Location page is displayed.
8. Click Browse, select the folder where you want to extract the deployment package, and then click Next.
The Deployment Instructions page is displayed, and the following files are created in the same folder where you extracted
the deployment package.
● SupportAssistConfig.mst—contains details of MyAccount token, proxy settings, and group name.
● SupportAssistx64.exe—Windows executable file that is used for installing SupportAssist. This file is created if you
have downloaded SupportAssist from TechDirect in EXE format.
● SupportAssistx64.msi—Windows installer file that is used for installing SupportAssist. This file is created if you
have downloaded SupportAssist from TechDirect in MSI format.
● SupportAssistUninstall_Cleanup.ps1—clears the registry entries, services, and folders related to
SupportAssist, from your PC. This script also checks and uninstalls Dell SupportAssist for Home PCs or SupportAssist for
ProManage if it is installed on the PC.
9. Note the deployment instructions and close the wizard.
Next steps
1. Verify the System requirements for deploying SupportAssist on page 12.
2. Deploy SupportAssist using deployment tools on page 13.
System requirements for deploying SupportAssist
The following are the requirements that a target PC must meet for successful deployment of SupportAssist:
● Operating system:
○ Laptops and desktops—Microsoft Windows 8, 8.1, and 10
○ Dell Edge Gateways—Microsoft Windows 10 IoT Enterprise 2015 LTSB (only 64-bit)
○ Dell Embedded Box PCs—Microsoft Windows 10 Professional (only 64-bit) and Microsoft Windows 10 IoT Enterprise
2015 LTSB (only 64-bit)
● Software:
○ Microsoft .NET Framework 4.6.1
○ PowerShell script execution must be enabled on the PCs.
● Installed memory—4 GB (recommended)
● Web browser—latest versions of Google Chrome, Microsoft Edge, or Mozilla Firefox.
● Ports:
○ 5700—to open the SupportAssist user interface.
○ 9012—to communicate with Dell SupportAssist service. If this port is not available, SupportAssist uses another available
port.
○ 8884—to communicate with Dell support website.
● Network:
○ Internet connectivity
○ Transport Layer Security (TLS) version 1.2 must be enabled.
○ Elevation of the SupportAssistUI.exe launch command must be enabled on the PCs.
○ The PCs must be able to connect to the following destinations:
￭ https://apidp.dell.com
￭ https://saservices.dell.com
￭ https://techdirect.dell.com
￭ http://downloads.dell.com
12
Configuring and deploying SupportAssist