Deployment Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Deployment Guide—Early access to next generation user experience
- Contents
- Introduction
- Onboarding to TechDirect
- Configuring and deploying SupportAssist
- Configure and download SupportAssist for the first time
- Modify configuration and download SupportAssist for business PCs
- Managing SupportAssist preferences
- Create SupportAssist deployment package
- System requirements for deploying SupportAssist
- Deploy SupportAssist using deployment tools
- Install SupportAssist on a single PC using Command Prompt or PowerShell
- Updating SupportAssist for business PCs
- Run SupportAssist self-diagnosis test
- SupportAssist capabilities and roles in TechDirect
- Resources
NOTE: The following options can be configured only when you enable the Allow users to open and run
SupportAssist on their PCs option.
○ Admins only—enables SupportAssist user interface only for users with administrator rights on the PC.
○ All users—enables SupportAssist user interface for all users.
○ Display notifications—allows SupportAssist to display notifications about hardware and software issues, driver
updates, support requests, and other alerts for the PC.
○ Driver updates—allows users with administrator rights to manually check and install driver updates.
NOTE: The term driver refers to drivers, firmware, and BIOS updates.
○ Clean Files—allows users to clear temporary, redundant, and other unwanted files from the PC.
○ Tune Performance—allows users to adjust power settings, registry, and memory allocation to maximize the processing
speed of the PC.
○ Optimize Network—allows users to optimize network and update the PC settings to maintain an efficient and reliable
network.
○ Remove Viruses and Malware—allows users to isolate and delete files infected by viruses and malware.
NOTE: The virus and malware removal capability is available only for PCs with an active ProSupport Plus or
ProSupport Flex for Client service plan.
NOTE: The virus and malware removal capability is not available in certain regions, for example, China.
Remote actions
Configure the following option to remotely optimize the managed PCs:
● Run all remote scans and updates without end user interaction—allows administrators to remotely optimize your
managed PCs without user interaction.
● Suppress end user notification in case reboot is needed after installation—allows SupportAssist to hide reboot
notifications to users. If this option is enabled, the PCs are not rebooted automatically. The drivers, firmware, and BIOS
updates are applied only when the user reboots the PC manually.
Create SupportAssist deployment package
Prerequisites
Configure and download the SupportAssist executable file from TechDirect. See Configure and download SupportAssist for the
first time on page 8 or Modify configuration and download SupportAssist for business PCs on page 9.
Steps
1. Go to the location where you have downloaded the SupportAssist executable file from TechDirect.
2. Double-click SupportAssistExtractor.
The Deployment Package Manager wizard is displayed.
3. In the Preferences page, select Create a new deployment.
NOTE:
If you have already deployed SupportAssist on your PCs and wish to redeploy with updated proxy settings, select
Redeploy with updated proxy details.
4. If the PCs on which you deployed SupportAssist connect to the Internet through a proxy server, perform the following steps:
a. Select Connect to the internet through proxy.
b. Enter the address and port number.
c. If the proxy server requires authentication, select This proxy requires authentication, and enter the username and
password.
NOTE:
For the proxy server authentication, it is recommended that you provide the username and password of a
service account that does not expire.
5. To organize your assets under specific groups in TechDirect, select Organize your assets in a group, and enter the asset
group name.
Configuring and deploying SupportAssist
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