Deployment Guide

Results
The SupportAssist executable file is downloaded and the Deploy page is displayed.
Next steps
Create SupportAssist deployment package on page 11.
Managing SupportAssist preferences
SupportAssist enables you to perform automated and manual tasks on the target PCs. PC users can perform manual tasks only
if the SupportAssist user interface is enabled. However, automated tasks are performed on the PCs even if the SupportAssist
user interface is not enabled in preferences.
For information about using the SupportAssist user interface, see the SupportAssist for Business PCs with Windows OS User's
Guide available at https://www.dell.com/serviceabilitytools.
PC Performance and Utilization
Configure the following options for insights on the PC hardware and software performance, and usage (options available only
for PCs running SupportAssist for business PCs version 2.2.2 and earlier):
●
Allow SupportAssist to collect insights data on PC performance and usage—allows SupportAssist to collect data on
PC performance and usage.
○ Include software usage data—allows SupportAssist to collect software usage data along with hardware telemetry.
Automated Tasks
Configure the following options to monitor the performance of managed PCs automatically without user interaction:
● Auto-Update SupportAssist—allows SupportAssist to automatically update to a later version.
● Include Software Information in Collected Data—allows Dell to collect information about installed applications, drivers,
and operating system updates from your PCs.
● Include Identification Information—allows Dell to collect the identification information of a PC.
● Perform schedule scans and optimizations—allows SupportAssist to automatically scan PCs to detect driver updates,
hardware issues, and the required system optimizations. The following options can be configured only when you enable the
Perform schedule scans and optimizations option.
○ Run scans in background—allows SupportAssist initiated schedule scans to run in the background without the need for
user interaction.
○ Frequency (option available only for PCs running SupportAssist for business PCs version 2.2.2 and earlier)—select the
frequency for SupportAssist to perform scheduled scans, for example, monthly.
○ Drivers & Downloads (option available only for PCs running SupportAssist for business PCs version 2.3 and later)—
select the frequency for SupportAssist to perform the drivers and downloads updates.
○ System optimizations (option available only for PCs running SupportAssist for business PCs version 2.3 and later)—
select the frequency for SupportAssist to perform the system optimizations.
○ Hardware scans (option available only for PCs running SupportAssist for business PCs version 2.3 and later)—select
the frequency for SupportAssist to perform the hardware scans.
○ Time range (option available only for PCs running SupportAssist for business PCs version 2.3 and later)—select the
time range for SupportAssist to perform the scans.
○ Automatic system optimizations—allows SupportAssist to perform automatic software optimizations.
NOTE:
Auto-optimizations are applicable only for PCs with an active ProSupport Plus or ProSupport Flex for Client
service plan.
User Interaction
Configure the following options to enable users to view and modify SupportAssist, and perform software optimizations manually:
● Allow users to open and run SupportAssist on their PCs—enables users to view and use the SupportAssist user
interface.
10
Configuring and deploying SupportAssist