Deployment Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist for Business PCs

章 1: 簡介........................................................................................................................................ 4

發行版本.................................................................................................................................................................................4

對象......................................................................................................................................................................................... 4

文件用途.................................................................................................................................................................................4

TechDirect 概述.....................................................................................................................................................................4

TechDirect 中的 SupportAssist........................................................................................................................................... 4

SupportAssist 功能與 Dell 服務方案.................................................................................................................................. 5

支援的系統............................................................................................................................................................................ 5

網路需求.................................................................................................................................................................................5

其他資源.................................................................................................................................................................................5

章 2: 設定及部署 SupportAssist........................................................................................................ 6

配置 SupportAssist................................................................................................................................................................6

偏好設定........................................................................................................................................................................... 7

下載 SupportAssist 組態...................................................................................................................................................... 7

部署 SupportAssist 組態...................................................................................................................................................... 8

在 Google 管理控制台啟用 SupportAssist 使用者介面.................................................................................................. 8

章 3: 管理資產................................................................................................................................10

存取管理資產頁面...............................................................................................................................................................10

管理資產............................................................................................................................................................................... 10

我的資產............................................................................................................................................................................... 10

建立服務要求..................................................................................................................................................................11

建立派送要求................................................................................................................................................................. 12

查看派送狀態................................................................................................................................................................. 12

檢閱保固......................................................................................................................................................................... 12

下載資產詳細目錄資料................................................................................................................................................ 13

整理資產和群組...................................................................................................................................................................13

站台和資產群組.............................................................................................................................................................13

建立資產群組................................................................................................................................................................. 13

在現有的群組間移動資產............................................................................................................................................ 14

更新站台或群組名稱.....................................................................................................................................................14

刪除資產群組................................................................................................................................................................. 15

章 4: 在 TechDirect 管理 SupportAssist 警示.....................................................................................16

在 TechDirect 中設定警示規則......................................................................................................................................... 16

在 TechDirect 檢視 SupportAssist 警示........................................................................................................................... 17

SupportAssist 警示.............................................................................................................................................................. 17

SupportAssist 警示動作................................................................................................................................................18

整合 SupportAssist 警示與 ServiceNow.......................................................................................................................... 18

啟用 ServiceNow 整合.................................................................................................................................................. 18

停用 ServiceNow 整合..................................................................................................................................................19

章 5: SupportAssist 收集的資料.......................................................................................................20

目錄 3