Administrator Guide
Table Of Contents
章 1: はじめに..................................................................................................................................5
バージョン............................................................................................................................................................................ 5
人々.........................................................................................................................................................................................5
ドキュメントの目的............................................................................................................................................................5
本リリースの新機能と機能拡張....................................................................................................................................... 6
TechDirect の概要................................................................................................................................................................ 6
TechDirect と Dell サービス プランで利用可能な SupportAssist 機能...................................................................... 6
TechDirect での SupportAssist の機能と役割................................................................................................................. 7
対応システム........................................................................................................................................................................ 8
発送可能なパーツ................................................................................................................................................................ 8
章 2: PC およびグループの管理......................................................................................................... 9
PC フリートの概要..............................................................................................................................................................9
サービス リクエストの作成........................................................................................................................................11
ディスパッチ リクエストの作成............................................................................................................................... 11
グループの概要...................................................................................................................................................................12
グループの作成.............................................................................................................................................................12
既存のグループ間での資産の移動............................................................................................................................12
サイト名またはグループ名の更新............................................................................................................................13
資産グループの削除.....................................................................................................................................................14
章 3: シングル PC の管理.................................................................................................................15
単一の PC の詳細............................................................................................................................................................... 15
PC の概要.............................................................................................................................................................................15
単一の PC で実行可能な PC の推奨事項.................................................................................................................15
PC の正常性...................................................................................................................................................................16
アプリケーション体験.................................................................................................................................................17
章 4: 組織内の Dell 製 PC 全体に対する推奨事項.................................................................................18
章 5: 設定の構成............................................................................................................................ 20
資産識別子の選択..............................................................................................................................................................20
SupportAssist アラートと ServiceNow の統合............................................................................................................. 20
ServiceNow 統合の有効化...........................................................................................................................................21
ServiceNow 統合の無効化...........................................................................................................................................21
役割とアクセス権..............................................................................................................................................................22
章 6: 監査証跡............................................................................................................................... 23
章 7: TechDirect での SupportAssist アラートの管理.........................................................................25
TechDirect でアラートルールを設定.............................................................................................................................25
TechDirect での SupportAssist アラートの表示...........................................................................................................26
SupportAssist アラート..................................................................................................................................................... 26
SupportAssist アラート処置....................................................................................................................................... 27
目次
目次 3