Administrator Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Administrator Guide—Early access to next generation user experience
- Contents
- Introduction
- Managing PCs and groups
- Managing a single PC
- Recommendations for your Dell PCs fleet
- Configuring settings
- Audit trail
- Managing SupportAssist alerts in TechDirect
- Retrieve SupportAssist data using WMI
- Resources
Table 2. SupportAssist capabilities and roles in TechDirect (continued)
Capability TechDirect
navigation
Description Device Management
Administrator
Device Management
Technician
Device Management
Administrator and
Device Management
Technician.
Manage SupportAssist
alerts
Device Management
> Manage Alerts
Manage alerts for
monitored assets.
Configure alert rules Device Management
> Configure Alert
Rules
Configure rules
to determine how
SupportAssist alerts are
handled in TechDirect.
Supported systems
SupportAssist is supported on the following Dell devices:
● Laptops and desktops
○ Inspiron
○ XPS
○ Alienware
○ Vostro
○ Latitude
○ Precision
○ OptiPlex
● Gateways and Embedded PCs
○ Edge Gateways
○ Embedded Box PCs
● Docking Stations
NOTE: SupportAssist is not supported on virtual machines.
Dispatchable parts
When SupportAssist detects an issue on your PC, a replacement part may be automatically dispatched to you depending on your
PC service plan.
The following parts may be dispatched automatically:
● Hard drive
● Memory module
● Optical drive
● Keyboard
● Mouse
● Battery
● Video card
8
Introduction