Administrator Guide

NOTE: Premium Support service plan offers the same capabilities as ProSupport. Similarly, Premium Support Plus service
plan offers the same capabilities as ProSupport Plus.
SupportAssist capabilities and roles in TechDirect
TechDirect enables companies to designate administrators and add technicians under that administrator account.
To add an administrator, go to Utilities > Administrator Control Panel, and click ADD COMPANY ADMINISTRATOR.
To add a technician, go to Utilities > Administrator Control Panel, and click ADD TECHNICIAN.
The following table summarizes the SupportAssist capabilities available for different roles in TechDirect:
Table 2. SupportAssist capabilities and roles in TechDirect
Capability TechDirect
navigation
Description Device Management
Administrator
Device Management
Technician
Configure and deploy
SupportAssist
Device Management
> Manage My Fleet
of PCs > Manage >
Deployment
Configure
and download
SupportAssist to
centrally manage and
monitor your Dell PCs.
Requires permissions
from the
Device Management
Administrator.
Manage your PCs Device Management
> Manage My Fleet of
PCs > Manage > PCs
● View details about
PCs in your fleet.
● View
recommendations,
PC health,
and application
experience data.
Actionable PC
recommendations for a
single PC
Device Management
> Manage My Fleet of
PCs > Manage > PCs
Remotely optimize a
single PC by performing
optimization tasks
instantly or by initiating
optimization tasks to
run later.
Manage groups Device Management
> Manage My Fleet of
PCs > Manage > PCs
Create or delete a
group, move assets
across groups, and edit
the site name.
Requires permissions
from the
Device Management
Administrator.
Recommendations for
your Dell PCs fleet
Device Management
> Manage My Fleet
of PCs > Manage >
Recommendations
Review
recommendations for
your Dell PCs fleet
and remotely optimize
them.
Requires permissions
from the
Device Management
Administrator.
Configure settings Device Management
> Manage My Fleet
of PCs > Summary >
Audit trail
● Select an asset
identifier to identify
assets associated
with your PCs fleet.
● Integrate alerts with
ServiceNow.
● View and modify
Device Management
Technician roles and
permissions.
Audit trail Device Management
> Manage My Fleet of
PCs > Settings
View the record of
group management and
remote actions related
changes and activities
performed by the
Requires permissions
from the
Device Management
Administrator.
Introduction 7