Administrator Guide

New features and enhancements in this release
● Early access to next generation user experience for SupportAssist in TechDirect.
● Ability to view a record of the group management and remote actions related changes and activities performed in last 30
days on the Audit trail page.
● View updates to Dell applications installed on your PC, along with BIOS, firmware, and driver updates.
● Improved the criteria based on which the Recommended and Optional driver updates applicable for your PC are displayed.
TechDirect overview
TechDirect is an online portal that enables you to configure SupportAssist, download a customized SupportAssist package, and
manage SupportAssist alerts that are generated by your PCs.
SupportAssist capabilities available in TechDirect and
Dell service plans
The following table summarizes the SupportAssist capabilities available in TechDirect for different service plans:
Table 1. SupportAssist capabilities available in TechDirect for Dell service plans
Capability Description Basic ProSupport ProSupport Plus
and ProSupport
Flex for Client
Schedule hardware
and software scans
Schedule hardware and software
scans depending on your
preference.
Manage PCs and
groups
View asset inventory and group
monitored assets.
Manage
SupportAssist alerts
Manage alerts for monitored
assets.
View PC
recommendations
for a single PC
View PC recommendations for a
single PC.
Actionable PC
recommendations
for a single PC
Perform remote optimizations
instantly on a PC or initiate remote
optimization tasks to run later.
View PC
recommendations
for your Dell PCs
fleet
View PC recommendations for your
PCs.
Actionable PC
recommendations
for your Dell PCs
fleet
Review recommendations for your
PCs and remotely optimize them.
View PC insights SupportAssist monitors system
utilization data. View these details
for all the PCs monitored by
SupportAssist or PCs in a specific
group.
NOTE: If autoforward is turned off in TechDirect for technical support or parts dispatch, you can review and determine if
the alert should be forwarded to Dell.
6 Introduction