Administrator Guide

Introduction
SupportAssist is a proactive and predictive technology that provides automated technical support for your Dell PCs.
When deployed, SupportAssist monitors each PC and proactively detects both hardware and software issues. Depending on
your service plan, when an issue is detected, SupportAssist automatically opens a support case with technical support and sends
you an email notification.
SupportAssist collects and sends the required information securely to Dell technical support. The collected information enables
Dell to provide you an enhanced, efficient, and accelerated support experience.
SupportAssist enables you to optimize your PC by removing unwanted files, optimizing network settings, tuning-up system
performance, and removing virus and malware. It also identifies driver updates available for your PC.
SupportAssist also collects telemetry data proactively from your PCs and provides PC utilization insights based on your service
plan.
Topics:
• Version
• Audience
• Document purpose
• New features and enhancements in this release
• TechDirect overview
• SupportAssist capabilities available in TechDirect and Dell service plans
• SupportAssist capabilities and roles in TechDirect
• Supported systems
• Dispatchable parts
Version
2.4
Audience
The information in this administrator guide is intended primarily for administrators who manage SupportAssist on PCs running
the Windows operating system.
Document purpose
This document provides information about:
● Managing your PCs and groups
● Viewing and managing recommendation, health, and application experience for a single PC
● Managing recommendations for your Dell PCs fleet
● Integrating SupportAssist alerts with ServiceNow
● Managing roles and permissions
● Viewing the record of changes and activities performed in TechDirect
For more information about SupportAssist for business PCs, see the documentation resources and other useful links in
Resources.
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