Administrator Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Administrator Guide—Early access to next generation user experience
- Contents
- Introduction
- Managing PCs and groups
- Managing a single PC
- Recommendations for your Dell PCs fleet
- Configuring settings
- Audit trail
- Managing SupportAssist alerts in TechDirect
- Retrieve SupportAssist data using WMI
- Resources
Chapter 1: Introduction................................................................................................................. 5
Version................................................................................................................................................................................... 5
Audience................................................................................................................................................................................ 5
Document purpose.............................................................................................................................................................. 5
New features and enhancements in this release......................................................................................................... 6
TechDirect overview...........................................................................................................................................................6
SupportAssist capabilities available in TechDirect and Dell service plans............................................................. 6
SupportAssist capabilities and roles in TechDirect......................................................................................................7
Supported systems............................................................................................................................................................. 8
Dispatchable parts...............................................................................................................................................................8
Chapter 2: Managing PCs and groups............................................................................................ 9
PCs fleet overview.............................................................................................................................................................. 9
Create service request................................................................................................................................................ 11
Create dispatch request..............................................................................................................................................11
Groups overview................................................................................................................................................................ 12
Create group................................................................................................................................................................. 12
Move assets between existing groups....................................................................................................................12
Update site or group name........................................................................................................................................ 13
Delete asset group....................................................................................................................................................... 13
Chapter 3: Managing a single PC................................................................................................. 15
Single PC details.................................................................................................................................................................15
PC overview........................................................................................................................................................................ 15
Actionable PC recommendations for a single PC.................................................................................................15
PC Health....................................................................................................................................................................... 16
Application experience................................................................................................................................................ 17
Chapter 4: Recommendations for your Dell PCs fleet................................................................... 18
Chapter 5: Configuring settings.................................................................................................. 20
Select asset identifier.......................................................................................................................................................20
Integrating SupportAssist alerts with ServiceNow................................................................................................... 20
Enable ServiceNow integration.................................................................................................................................21
Disable ServiceNow integration................................................................................................................................21
Roles and permissions.......................................................................................................................................................21
Chapter 6: Audit trail...................................................................................................................23
Chapter 7: Managing SupportAssist alerts in TechDirect............................................................. 25
Configure alert rules in TechDirect...............................................................................................................................25
View SupportAssist alerts in TechDirect..................................................................................................................... 26
SupportAssist alerts......................................................................................................................................................... 26
SupportAssist alert actions....................................................................................................................................... 27
Contents
Contents 3