Administrator Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Administrator Guide—Early access to next generation user experience
- Contents
- Introduction
- Managing PCs and groups
- Managing a single PC
- Recommendations for your Dell PCs fleet
- Configuring settings
- Audit trail
- Managing SupportAssist alerts in TechDirect
- Retrieve SupportAssist data using WMI
- Resources
Table 7. SupportAssist Alerts (continued)
Name Description
● Update the case details
● Close the case
● Forward the case to Dell
NOTE: Users with Device Management Administrator
rights can perform all the actions available for users
with the Device Management Technician rights. An
administrator can also assign a case to one of their
technicians.
SupportAssist alert actions
You can take action on the alerts that are created by SupportAssist through TechDirect. The following table describes the
actions available for alerts that are created by SupportAssist.
Table 8. Alert actions
TechDirect account
type
Available actions Description
Device Management
Administrator
Assign Case Assigns a technician as the owner of a case. May also be
used to reassign to another Device Management Technician.
Device Management
Administrator and Device
Management Technician
Take Ownership Individual technicians under a TechDirect account can see
all SupportAssist alerts. A technician may take ownership
of an alert. A technician cannot reassign alerts, only the
administrator for the account can reassign alerts.
Update Displays the Details page that enables you to add a note or
an attachment about the alert.
Close Case Closes the case. Both you and Dell cannot take any further
actions on the alert.
Forward To Dell EMC Forwards the support request to technical support. You can
continue to monitor progress from either the Technical
Support page or Dispatch Summary page in TechDirect.
Managing SupportAssist alerts in TechDirect 27