Administrator Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Administrator Guide—Early access to next generation user experience
- Contents
- Introduction
- Managing PCs and groups
- Managing a single PC
- Recommendations for your Dell PCs fleet
- Configuring settings
- Audit trail
- Managing SupportAssist alerts in TechDirect
- Retrieve SupportAssist data using WMI
- Resources
Configuring settings
On the Settings page, you can configure the following settings:
● Select different options to identify your asset.
● Integrate the alerts with ServiceNow.
● View and modify Device Management Technician roles and permissions.
To configure the settings, go to TechDirect Dashboard > Device Management > Manage My Fleet of PCs > Settings.
NOTE: You require Device Management Administrator rights to configure the settings.
Topics:
• Select asset identifier
• Integrating SupportAssist alerts with ServiceNow
• Roles and permissions
Select asset identifier
Asset identifier is a unique device identifier used by your company to identify the assets associated with your company.
Prerequisites
Sign in to TechDirect with Device Management Administrator rights.
Steps
1. On the TechDirect dashboard, click Device Management.
2. In the Manage My Fleet of PCs card, click START HERE.
3. Go to Settings > Asset identifier.
The Asset identifier page is displayed.
4. Select one of the following options:
● Asset tag—asset tag of the PC that helps to easily track and inventory the PC.
● Hostname—unique hostname of the asset.
NOTE:
Service Tag is the default asset identifier. Service Tag is a unique five-to-seven digit alphanumeric code which is
found on a white bar-coded label affixed on your Dell PC or peripheral.
5. Click Save.
Results
Along with the Service Tag, the PC details associated with the selected asset identifier are displayed on multiple applicable
pages, for example, PCs page.
Integrating SupportAssist alerts with ServiceNow
If your organization uses ServiceNow for IT and Helpdesk management, you can integrate SupportAssist alerts with
your ServiceNow solution. Integration with ServiceNow enables automatic creation of an incident in ServiceNow for your
SupportAssist alerts.
NOTE:
After ServiceNow integration is enabled, SupportAssist alerts cannot be managed using TechDirect. However, you
must use SupportAssist to request a parts dispatch or submit a support request to Dell.
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20 Configuring settings