Administrator Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Administrator Guide—Early access to next generation user experience
- Contents
- Introduction
- Managing PCs and groups
- Managing a single PC
- Recommendations for your Dell PCs fleet
- Configuring settings
- Audit trail
- Managing SupportAssist alerts in TechDirect
- Retrieve SupportAssist data using WMI
- Resources
Managing a single PC
SupportAssist for business PCs enables you to view recommendations and perform remote optimizations on a PC. SupportAssist
also provides insights about PC health and application experience for the PCs. To manage the PCs, go to the PCs page and
click the Service Tag of the PC.
NOTE: You can view the recommendations for all the PCs, but can only perform the optimizations on PCs with an active
ProSupport Plus or ProSupport Flex for Client service plan.
Topics:
• Single PC details
• PC overview
Single PC details
When you click a Service Tag on the PCs page, the following details are displayed:
● Device Overview
○ Model type—model of the PC, for example, Latitude 5400.
○ Service tag—unique five-to-seven digit alphanumeric code.
○ Asset tag—asset tag of the PC.
○ Express service code—unique numeric code that Dell uses to identify the PC.
○ Hostname—unique hostname of the PC.
○ Operating system—edition of Windows operating system installed on the PC, for example, Microsoft Windows 10
Enterprise.
○ System BIOS version—version of BIOS installed on the PC.
○ PC age—number of years/months/days since Dell shipped the PC, for example, 3 yr, 6 mo, 7 d.
○ Display—the display information of the PC.
● Service information
○ Service plan—service plan of the asset, for example, ProSupport Plus.
○ Warranty expiration—date on which the service plan expires.
○ SupportAssist version—version of SupportAssist installed on the PC, for example, 2.3.0.125.
○ Last contact to Dell—date on which the asset last connected to Dell.
○ Recent case details—case or dispatch request details and its status.
PC overview
The PC overview section enables you to manage the following:
● PC Recommendations
● PC Health
● Application experience
Actionable PC recommendations for a single PC
You can perform remote optimizations instantly or by initiating an optimization task to run when the PC is online.
To perform updates and optimizations on the PC, go to the PCs page and click the Service Tag of the PC.
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