Administrator Guide
Table Of Contents
- SupportAssist for Business PCs with Windows OS Administrator Guide—Early access to next generation user experience
- Contents
- Introduction
- Managing PCs and groups
- Managing a single PC
- Recommendations for your Dell PCs fleet
- Configuring settings
- Audit trail
- Managing SupportAssist alerts in TechDirect
- Retrieve SupportAssist data using WMI
- Resources
3. Go to Manage > PCs.
The PCs page is displayed.
4. Click the Groups tab.
5. Click Organize PCs.
The Organize PCs window is displayed.
6. Select one of the following options:
● By using online forms—to organize PCs by moving them from one group to another group in TechDirect.
You can move upto 5000 PCs by using online forms.
● By downloading and uploading a spreadsheet—to organize PCs by moving them from one group to another using a
spreadsheet.
You can move unlimited number of PCs by using the spreadsheet.
7. If you selected By using online forms, perform the following steps:
a. From the Site list, select the site.
b. From the From group list, select the group from which you want to move the assets.
c. From the To group list, select the asset group to which you want to move the assets.
d. Select the PCs that you want to move and click Move.
8. If you selected By downloading and uploading a spreadsheet, perform the following steps:
a. From the Site list, select the site.
b. From the Select group list, select the groups.
c. Download and update the inventory file, and then click Next.
In the spreadsheet, enter the group names in the To Group column. If you do not want to move the PC to another
group, leave the To Group cell blank.
d. Upload the inventory file and click OK.
The group names provided in To Group column is automatically created, if they do not exist.
Results
The PCs are moved to the new group within a few minutes.
Update site or group name
After you have created a site or group, you can update the name of the site or group.
Prerequisites
● Sign in to TechDirect with Device Management Administrator rights.
● To edit the site name, ensure that you have created one or more asset groups within a site.
Steps
1. On the TechDirect dashboard, click Device Management.
2. In the Manage My Fleet of PCs card, click START HERE.
3. Go to Manage > PCs.
The PCs page is displayed.
4. Go to Manage > PCs.
The PCs page is displayed.
5. Locate the row where the details of the asset site or group that you want to update are listed, click
, and click Edit.
6. Edit the site or group name, and click Save.
Delete asset group
Prerequisites
● Ensure that the group that you want to delete does not contain any assets. To delete a group that has assets in it, move the
assets to another group. See Move assets between existing groups.
Managing PCs and groups
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