Administrator Guide

Table 3. PCs (continued)
Column Description
Model Model of the PC, for example, Latitude 5400.
Warranty plan Service plan of the asset, for example, ProSupport Plus.
NOTE: A graphical representation of the numbers of
PCs and the associated service plans is displayed on the
Overview page.
Expiration date Date on which the service plan expires.
Version Version of SupportAssist installed on the PC, for example,
2.3.0.125.
NOTE: A graphical representation of the numbers of PCs
and the associated SupportAssist version is displayed on
the Overview page.
Last contact to Dell Date on which the asset last connected to Dell.
OS Edition of Windows operating system installed on the PC, for
example, Microsoft Windows 10 Enterprise.
Utilization score The extent to which a critical hardware component of the PC
is used. The score is used to gauge the overall performance
of the PC. Higher scores indicate that the PC resources are
overused and may affect the user experience.
CPU utilization The average load on the processor of the PC over a selected
time period. The utilization is categorized as follows based on
the criteria defined by Dell:
● Low—average load on the CPU is normal.
● Medium—average load on the CPU is increased.
● High—average load on the CPU is at the highest level and
may affect the device performance.
GPU utilization The average amount of video memory (VRAM) used over a
selected time. The utilization is categorized as follows based
on the criteria defined by Dell:
● Low—average GPU utilization is within the normal level.
● Medium—average GPU utilization is sometimes high and
normal at other times.
● High—average GPU utilization is at the highest level which
may affect the device performance and can lead to the
video card to wear out sooner than expected.
Memory utilization The amount of memory (RAM) installed on the PC and the
average amount of memory used over a selected time period.
Low memory or consistently high memory reduces the device
performance.
Installed memory Size of RAM installed on the PC, for example, 32 GB.
Battery health Average percentage of charge that the battery holds against
its designed capacity, when it is fully charged.
Battery runtime Average number of hours the PC ran when it was not
connected to an electrical outlet.
Free storage remaining Average storage remaining out of the installed memory.
PC age Number of years/months/days since Dell shipped the PC, for
example, 3 yr, 6 mo, 7 d
OS failures Number of operating system failures that occurred on the PC.
App failures Number of application failures that occurred on the PC.
10 Managing PCs and groups