Users Guide

Steps
1. Point to Settings and click Proxy Settings.
The Proxy Settings page is displayed.
2. Select Use proxy server.
NOTE: SupportAssist Enterprise supports Windows NT LAN Manager (NTLM) and basic proxy authentication
protocols.
3. Type the host name or IP address, and port number of the proxy server in the appropriate fields.
NOTE: If the user name and password required to connect to the proxy server are not provided, SupportAssist
Enterprise connects to the proxy server as an anonymous user.
4. If a user name and password are required to connect to the proxy server, select Requires authentication and then type the user
name and password in the appropriate fields.
5. In the Proxy exclusion list box, type the IP address ranges or host name expressions of devices to which SupportAssist Enterprise
must communicate directly and not through the proxy server. IP address of devices that communicate through https protocol must be
included in the proxy exclusion list. Examples of devices that communicate through https protocol include iDRAC, Storage SC Series
arrays, VMware ESX and ESXi, and XC Series of Web-scale Hyper-converged appliances.
NOTE: You can enter one or more IP address ranges as semi-colon separated values. For example, 10.49.*.* ;
10.49.18.* ; *.*.100.10
You can enter the IP address ranges in the following formats:
• 10.49.*.*
• 10.49.18.*
• *.*.100.10
• *.*.*.10
• *.10.12.100
• 10.*.*.*
The following IP address range formats are not supported:
• 10.*.*.49
• 10.*.49.*
• 10.49.*.10
6. Click Apply.
SupportAssist Enterprise verifies the connection to the proxy server by using the provided proxy server details, and displays a message
indicating the connectivity status.
NOTE:
The proxy settings are saved only if SupportAssist Enterprise is able to connect to the proxy server by using
the provided details.
NOTE: If the proxy server is configured to allow anonymous authentication, the credentials you provide for the proxy
server are saved, but the credentials are not validated.
Connectivity test
The Network Connectivity Test page enables you to verify and test connectivity status to resources that affect the functionality of
SupportAssist Enterprise. You can use the connectivity tests to verify if SupportAssist Enterprise is able to connect successfully to the
following resources:
• Internet (including the proxy server, if the server where SupportAssist Enterprise is installed connects to the internet through a proxy
server)
• The SMTP server (email server) utilized by your company
• The FTP server
• File upload server hosted by Dell EMC
• SupportAssist server hosted by Dell EMC
NOTE:
The network connectivity test does not verify the following:
• Ports used by SupportAssist Enterprise
• Internet connectivity of the server where the Remote Collector is set up
Maintaining SupportAssist Enterprise capability 97