Users Guide

NOTE: If you choose to use the already entered contact information, the first name, last name, phone number, and
email address fields are populated with the contact information.
a. Select the preferred contact hours during which Dell EMC can contact you, if necessary.
b. Select the time zone and type your shipping address in the appropriate fields.
c. Type any specific dispatch related information in the Dispatch notes section.
NOTE: If a device is moved to a different location, ensure that the dispatch preferences and shipping information
are updated.
5. If you want an onsite technician to replace the dispatched hardware component, select I want a technician to replace my parts
onsite (if included in my service plan).
6. In the Secondary Shipping Contact section, type the first name, last name, phone number, and email address of the secondary
contact, in the appropriate fields.
NOTE: Contact details of the primary and secondary contact must be unique.
7. For Brazil only: Type the CNPJ and IE numbers.
8. Click Apply.
Integrate SupportAssist Enterprise with your
TechDirect account
About this task
You can integrate SupportAssist Enterprise with specific TechDirect accounts, based on your preference.
Steps
1. Point to Settings and click TechDirect Login.
The TechDirect Integration page is displayed.
2. Click Switch Account.
The TechDirect Sign In page is displayed in a new web browser window.
3. Type the TechDirect username and password in the appropriate fields, and then click Sign In.
The One-Time Password (OTP) is displayed.
4. In the TechDirect Integration page, enter the OTP in the appropriate field, and then click Apply.
The user name of the integrated TechDirect account is displayed on the page.
5. In the TechDirect portal, log in to TechDirect by using the TechDirect username and password.
The TechDirect Dashboard is displayed.
6. From the Services menu, click SupportAssist, and then in the SupportAssist Services page, click the Assets tab.
7. Click Manage Assets.
Results
SupportAssist Enterprise is integrated with the TechDirect account. Also, after synchronization of the account is complete, the asset and
alert information is displayed in the Manage Assets page in TechDirect. This synchronization operation may take up to 4 hours.
Configure proxy server settings
If the server where SupportAssist Enterprise is installed connects to the Internet through a proxy server, you must ensure that the proxy
settings are configured in SupportAssist Enterprise. You must also ensure that the proxy server settings are updated in SupportAssist
Enterprise, whenever the settings of the proxy server are changed.
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups on
page 122 and Granting elevated or administrative privileges to users on page 124.
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Maintaining SupportAssist Enterprise capability