Users Guide

NOTE: If SupportAssist Enterprise does not support the configuration of SNMP on the device that you have
selected, the Configure SNMP option is disabled.
The device overview pane is displayed at the right side of the Devices page.
3. From the Tasks list, select Configure SNMP.
The Status column on the Devices page displays the status of the SNMP configuration.
View and update the contact information
You can update the primary contact details and also provide secondary contact information. If the primary contact is unavailable, Dell EMC
will contact your company through the secondary contact. If both the primary and secondary contacts are configured with valid email
addresses, both receive SupportAssist Enterprise emails.
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups on
page 122 and Granting elevated or administrative privileges to users on page 124.
Steps
1. Point to Settings and click Contact Information.
The Contact Information page is displayed.
2. Select the type of contact:
• Primary
• Secondary
3. In the contact details section:
a. Type or edit the first name, last name, phone number, alternate phone number, and email address.
b. Select the preferred contact method.
c. Select the preferred contact hours.
d. Select the time zone.
4. Click Apply.
View and update parts dispatch information
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or administrative
privileges to users on page 124.
About this task
Entering your dispatch preferences and shipping information enables Dell EMC to dispatch of a replacement hardware component to you.
You can enter your dispatch preferences and shipping information during registration or later.
NOTE:
Parts dispatch is supported only for systems that have an active ProSupport, ProSupport Plus, ProSupport One,
or ProSupport Flex service entitlement.
Steps
1. Point to Settings and click Contact Information.
The Contact Information page is displayed.
2. In the Parts Replacement Preferences for Dell Servers section, select I want Dell server replacement parts shipped
automatically.
NOTE:
If you do not wish to set up parts replacement preferences, the shipment of Dell EMC server replacement
parts could be delayed.
3. To copy the contact information that you have provided on the Group and Contact Information page, click the appropriate link.
4. In the Primary Shipping Contact section, perform the following:
Maintaining SupportAssist Enterprise capability
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