Users Guide

d. If you want an onsite technician to replace the dispatched hardware component, select I want a technician to replace my parts
onsite (if included in my service plan).
9. Click Create.
The device group that you created is displayed in the Device Groups page.
Manage devices in a device group
After creating a device group, you can select the devices you want to add or remove from the device group.
Prerequisites
• Ensure that you have already created a device group. See Creating a device group.
• You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups
on page 122 and Granting elevated or administrative privileges to users on page 124.
About this task
You can use the Manage Devices action available in the Device Groups page to add or remove devices from the device group.
Before you begin, makes sure that you have already created a device group. See Creating a device group.
NOTE: You can add or remove devices from a device groups only if you are logged on as a member of the OpenManage
Essentials Administrators, Power Users, or Site Administrators group.
To manage devices in a device group:
NOTE: A device can be included in only one device group.
Steps
1. Point to Devices and click Manage Device Groups.
The Device Groups page is displayed.
2. Select a device group.
3. In the Select group actions list, select Manage Devices.
The Manage Devices window is displayed.
4. To add devices to the device group, select the devices in the Ungrouped pane, and click
.
The selected devices are moved to the Devices in current group pane.
5. To remove devices from the device group, select the devices in the Devices in current group pane, and click .
The selected devices are moved to the Ungrouped pane.
6. Click Save.
NOTE:
Including or excluding one listing of a correlated device from a device group results in the automatic inclusion
or exclusion of the other associated listing. For more information about device correlation, see Device correlation.
Manage the credentials of a device group
If the device types within a device group differ from the default credentials, you must provide the credentials of those device types. If
device types within the device group have the same credentials, you can configure common credentials for each device type within the
device group.
Prerequisites
• You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups
and Granting elevated or administrative privileges to users.
• You must have created a Credential Profile. See Create Credential Profile.
About this task
You can use the Assign Credential Profile option to apply common credentials for the different device types within a device group.
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Device grouping