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Users Guide

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Table Of Contents
The following table provides the approximate time required to assign a Credential Profile depending upon the number of devices.
Table 17. Device count and Credential Profile assignment duration
Number of devices Time taken to assign a Credential Profile
5 3 minutes
50 15 minutes
100 30 minutes
1000 6 hours
1500 9 hours
2000 12 hours
3000 17 hours
Remote Collectors overview
The Remote Collector is a remote instance of SupportAssist Enterprise that collects and uploads system information from devices within a
specified IP address range. The Remote Collector enables SupportAssist Enterprise to distribute the workload associated with collecting
and uploading system information to a remote server. You can set up the Remote Collector on any remote server. Depending on the total
number of devices, you can set up multiple Remote Collectors.
System information collected by a Remote Collector is saved on the remote server and directly uploaded to Dell EMC from the remote
server.
NOTE: A single Remote Collector can collect and upload system information to Dell EMC from up to 4,000 devices.
NOTE: The Remote Collector (remote instance of SupportAssist Enterprise) can only collect and upload system
information from devices. You cannot add devices to a Remote Collector.
Minimum requirements for setting up a Remote Collector
The following sections describe the minimum hardware and networking requirements for setting up a Remote Collector in SupportAssist
Enterprise.
Hardware requirements
The following table provides a summary of the minimum hardware requirements on the server where the Remote Collector is set up.
Table 18. Hardware requirements
Devices Monitoring Collecting System
Information
Processor Installed
memory (RAM)
Hard drive
(free space)
1 No Yes 1 core 4 GB 1 GB
20 Yes Yes 2 cores 4 GB 4 GB
Up to 100 Yes Yes 4 cores 8 GB 12 GB
Up to 300 Yes Yes 4 cores 8 GB 32 GB
Up to 1000 Yes Yes 8 cores 8 GB 60 GB
Up to 4000 Yes Yes 8 cores 16 GB 90 GB
Network requirements
The following are the network requirements of the server where the Remote Collector is set up.
• Internet connection — standard 1 GbE network or faster.
• The server where the Remote Collector is set up must be able to communicate with the SupportAssist server hosted by Dell EMC
over HTTPS protocol.
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