Users Guide

Table 15. Support for setting up a Remote Collector
Operating system where SupportAssist
Enterprise is installed
Support for setting up Remote
Collector on a remote server running
Windows
Support for setting up Remote
Collector on a remote server running
Linux
Windows Yes Yes
Linux No Yes
NOTE: For the devices that you can assign to a Remote Collector, see the list of devices in the SupportAssist Enterprise
Version 2.0.50 Support Matrix at https://www.dell.com/serviceabilitytools.
Getting started with adding devices managed by
systems management consoles
To inventory and add devices that are managed by a systems management console such as OpenManage Essentials, Microsoft System
Center Operations Manager, or OpenManage Enterprise
1. Add Account Credentials in SupportAssist Enterprise for the devices that you want to add from the systems management console.
See Add Account Credentials on page 85.
2. Create one or more Credential Profiles depending on the type of devices that you want to add. See Create credential profile on page
87.
3. Set up the adapter in SupportAssist Enterprise. See Set up OpenManage Essentials adapter on page 64, Set up the Microsoft
System Center Operations Manager adapter on page 66, or Set up OpenManage Enterprise adapter on page 68.
4. If you are adding more than 4,000 devices, set up a Remote Collector. See Set up Remote Collector on page 76.
Adapters overview
The adapter is an application that acts as an interface between SupportAssist Enterprise and a systems management console. Setting up
an adapter enables SupportAssist Enterprise to inventory devices and retrieve alerts from devices that are managed by the systems
management console. You can set up one or more of the following adapters depending on the systems management console that you are
using:
• OpenManage Essentials adapter—to inventory devices that are managed by OpenManage Essentials
• System Center Operations Manager adapter—to inventory Dell EMC devices that are managed by Microsoft System Center
Operations Manager by using the Dell EMC Server Management Pack Suite
• OpenManage Enterprise adapter—to inventory devices that are managed by OpenManage Enterprise
NOTE: Setting up an OpenManage Enterprise adapter is supported only on a local or remote server running Linux.
NOTE: Servers running Debian and Ubuntu operating systems can only be added directly in SupportAssist Enterprise,
and not through the adapters.
Set up OpenManage Essentials adapter
Prerequisites
• You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or administrative
privileges to users on page 124.
• The system where you want to set up the adapter must be running OpenManage Essentials (OME) version 2.5 or later.
• You must have administrator privileges on the system running OpenManage Essentials.
• You must have created account credentials and a credential profile that contains the credentials of the devices that will be inventoried
by the adapter. See Add Account Credentials on page 85 and Create credential profile on page 87.
• The server running SupportAssist Enterprise must have Internet connectivity.
• You must have read-write access to the system drive of the target device.
• Ensure that Microsoft .NET Framework 4.5 is installed on the system where you want to set up the adapter.
• Ensure that one of the following requirements is met:
○ The Secure Socket Layer (SSL) protocol is enabled.
64
Using Extensions