Users Guide

10. Click Finish.
The device is added to the device inventory and the Summary page is displayed.
11. Click OK to close the Add Single Device wizard.
Next steps
If a message is displayed stating that the device is added to the Staging group:
1. Ensure that all prerequisites for adding the device are met.
2. Perform inventory validation on the device. See Start inventory validation manually.
Add a virtual machine
Prerequisites
• You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups
on page 122 and Granting elevated or administrative privileges to users on page 124.
• The system hosting the virtual machine must be reachable from the server where SupportAssist Enterprise is installed.
• The virtual machine you want to add must be created on VMware ESX, ESXi, and Microsoft Hyper-V.
About this task
SupportAssist Enterprise can only collect system information from virtual machines. You can perform the following steps to add a virtual
machine.
Steps
1. Point to Devices and click View Devices.
The Devices page is displayed.
2. Click Add Devices.
The Add Single Device wizard is displayed.
3. From the Select device type list, select Virtual Machine.
4. Type the host name or IP address of the device in the appropriate field.
NOTE:
It is recommended that you enter the host name of the device. If the host name is not available, you can enter
the IP address of the device.
5. If desired, type a name for the device in the appropriate field.
The name that you enter is used to represent the device in SupportAssist Enterprise. If you do not enter a name, the IP address or
host name that you have entered is used to represent the device.
6. From the Account Credentials list, select an account credential that you want to assign to the device. To create an account
credentials, select Create New Account and click Create. To enter the account details, follow steps 3 to 6 in Add Account
Credentials on page 85.
7. Click Next.
The Discovering Device page is displayed until SupportAssist Enterprise identifies the device.
If the device is discovered successfully, the Assign Device Group (Optional) page is displayed. Otherwise, an appropriate error
message is displayed.
8. If desired, from the Assign Other Group list, select a device group to which you want to assign the device.
If you do not select a device group, the device is assigned to the Default device group. For information on the Default device group,
see Predefined device groups.
9. Click Finish.
The device is added to the device inventory and the Summary page is displayed.
10. Click OK to close the Add Single Device wizard.
SupportAssist Enterprise features available for virtual
machines
The following table lists the SupportAssist Enterprise features that are available for virtual machines.
Adding devices
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