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Table Of Contents
Add a chassis
Prerequisites
• You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or administrative
privileges to users.
• The device must be reachable from the server where SupportAssist Enterprise is installed.
• Port 22, 161, and 443 must be open on the device.
• Secure Shell (SSH) service must be running on the device.
About this task
SupportAssist Enterprise can monitor hardware issues and collect system information from chassis. The chassis that you can add in
SupportAssist Enterprise are:
• PowerEdge FX2/FX2s
• PowerEdge VRTX
• PowerEdge M1000e
• PowerEdge MX7000
Steps
1. Point to Devices and click View Devices.
The Devices page is displayed.
2. Click Add Devices.
The Add Single Device wizard is displayed.
3. From the Select device type list, select Chassis.
4. Type the host name or IP address of the device in the appropriate field.
NOTE:
It is recommended that you enter the host name of the device. If the host name is not available, you can enter
the IP address of the device.
5. To discover and add other supported device types that may be associated with the chassis, select Perform deep discovery. See
Deep discovery on page 138.
6. If desired, type a name for the device in the appropriate field.
The name that you enter is used to represent the device in SupportAssist Enterprise. If you do not enter a name, the IP address or
host name that you have entered is used to represent the device.
7. Perform one of the following:
• If you selected the Perform deep discovery option, select the credential profile that you want to assign to the device and its
associated device types. To create a credential profile, select Create New Profile and click Create. To enter the profile details,
follow steps 3 to 7 in Create credential profile on page 87.
• If you did not select the Perform deep discovery option, select the Account Credentials that you want to assign to the device.
To create account credentials, select Create New Account and click Create. To enter the account details, follow steps 3 to 6 in
Add Account Credentials on page 85.
8. If you want SupportAssist Enterprise to monitor hardware issues that may occur on the device, select the Enable Monitoring option.
NOTE:
If the registration is completed, by default, the Enable Monitoring option is selected. If the registration is not
completed, when you select the Enable Monitoring option, you are requested to complete the registration. To
continue, you can either clear the Enable Monitoring option or click Register to open the registration wizard.
NOTE: SupportAssist Enterprise can monitor hardware issues that may occur on the device only if the device is
configured to forward SNMP traps (alerts) to the server where SupportAssist Enterprise is installed. For
instructions to configure alert forwarding on a chassis, see Manually configuring SNMP settings on page 126.
9. Click Next.
The Discovering Device page is displayed until SupportAssist Enterprise identifies the device.
If the device is discovered successfully, the Assign Device Group (Optional) page is displayed. Otherwise, an appropriate error
message is displayed.
10. If desired, from the Assign Other Group list, select a device group to which you want to assign the device.
Adding devices
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