Users Guide

NOTE: If the device displays an error status, click the error link to see a description of the issue and the
possible resolution steps. To retry the OMSA installation or SNMP configuration, you can use the Tasks list available
on the device overview pane.
Next steps
(Optional) You can also add the server in SupportAssist Enterprise by using the iDRAC details. In this scenario, SupportAssist Enterprise
automatically correlates the alerts and collection of system information from both the operating system and the iDRAC. For instructions to
add an iDRAC, see Add an iDRAC on page 39. For more information about how SupportAssist Enterprise correlates device information,
see Device correlation on page 139.
If a message is displayed stating that the device is added to the Staging group:
1. Ensure that all prerequisites for adding the device are met.
2. Perform inventory validation on the device. See Start inventory validation manually.
Add an iDRAC
Prerequisites
• You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or administrative
privileges to users.
• The device must be a yx2x or later generation Dell PowerEdge server (iDRAC7 or later). For information about identifying the
generation of a PowerEdge server, see Identify series of PowerEdge server on page 144.
• The device must be reachable from the server where SupportAssist Enterprise is installed.
• If the device connects to the Internet through a proxy server, ports 161 and 443 must be open on the proxy server firewall.
• To add an iDRAC7 or iDRAC8, Enterprise or Express license must be installed on the iDRAC. To add an iDRAC9, Basic, Enterprise, or
Express license must be installed on the iDRAC. For information about purchasing and installing an Enterprise or Express license, see
the “Managing Licenses" section in the iDRAC User’s Guide at https://www.dell.com/idracmanuals.
About this task
You can perform the following steps to add Dell EMC yx2x or later generation of PowerEdge servers. While adding the device, you can
allow SupportAssist Enterprise to automatically configure the SNMP settings of the device. Configuration of SNMP settings is required to
forward alerts from the device to SupportAssist Enterprise.
NOTE:
By default, a SupportAssist component is available on yx4x PowerEdge servers. You can register the
SupportAssist component on the server to receive the automated support capabilities of SupportAssist. When an iDRAC
is added in SupportAssist Enterprise, the SupportAssist component is automatically disabled, but the automatic support
capabilities are available through SupportAssist Enterprise.
Steps
1. Point to Devices and click View Devices.
The Devices page is displayed.
2. Click Add Devices.
The Add Single Device wizard is displayed.
3. From the Select device type list, select iDRAC.
4. Type the host name or IP address of the device in the appropriate field.
NOTE:
It is recommended that you enter the host name of the device. If the host name is not available, you can enter
the IP address of the device.
5. If desired, type a name for the device in the appropriate field.
The name that you enter is used to represent the device in SupportAssist Enterprise. If you do not enter a name, the IP address or
host name that you have entered is used to represent the device.
6. From the Account Credentials list, select an account credential that you want to assign to the device. To create an account
credentials, select Create New Account and click Create. To enter the account details, follow steps 3 to 6 in Add Account
Credentials on page 85.
Adding devices
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