Users Guide

• (Optional) Update the contact details of the primary and secondary SupportAssist Enterprise contacts and provide a parts dispatch
address. See View and update the contact information on page 95.
• (Optional) If you want to manage a set of devices as a group, create one or more device groups based on your preference. See Device
grouping on page 80.
Set up an SELinux enabled system to receive alerts
About this task
Security-Enhanced Linux (SELinux) is a security module that authorizes or prevents operations in Linux operating systems. When SELinux
is enabled on the system running SupportAssist Enterprise, alerts (SNMP traps) from remote devices are not received by SupportAssist
Enterprise. Without receiving alerts, SupportAssist Enterprise will not be able to identify hardware issues that may occur on remote
devices. Therefore, you must perform the following steps on the system running SupportAssist Enterprise to allow SupportAssist
Enterprise to receive alerts from remote devices.
NOTE: SELinux is enabled by default in Red Hat Enterprise Linux 6 and 7, CentOS 6 and 7, SUSE Linux Enterprise Server
12, and Oracle Enterprise Linux 6 and 7.
Steps
1. Open the terminal window and create a policy file named supportassistpolicy.te.
2. Open the policy file (supportassistpolicy.te) and type the following:
module supportassistpolicy 1.0;
require {
type websm_port_t;
type snmpd_t;
type root_t;
class tcp_socket name_connect;
class dir { write add_name };
class file { write getattr open create };
}
#============= snmpd_t ==============
allow snmpd_t websm_port_t:tcp_socket name_connect;
allow snmpd_t root_t:dir write;
allow snmpd_t root_t:dir add_name;
allow snmpd_t root_t:file { write create open getattr };
3. Save the policy file.
4. Browse to the folder where you saved the policy file.
5. Type checkmodule -M -m -o supportassistpolicy.mod supportassistpolicy.te and press Enter.
6. Type semodule_package -o supportassistpolicy.pp -m supportassistpolicy.mod and press Enter.
7. Type semodule -i supportassistpolicy.pp and press Enter.
Open the SupportAssist Enterprise user interface
Steps
You can open the SupportAssist Enterprise user interface by using one of the following methods:
• If you are logged in to the server where SupportAssist Enterprise is installed:
○ Double-click the SupportAssist Enterprise desktop icon.
○ Open a web browser and type the address in the following format:
http://localhost:9099/SupportAssist
NOTE:
If you entered a custom port number during the installation of SupportAssist Enterprise, you must replace
9099 with the custom port number in the web address.
• To access SupportAssist Enterprise from a remote system, open a web browser and type the address in the following format:
Getting started with SupportAssist Enterprise
33