Users Guide

Table 11. Availability of capabilities or features without registration
Capabilities or features that are available Capabilities or features that are not available
• Set up automated parts dispatch
NOTE: Registration of SupportAssist Enterprise is optional. However, it is recommended that you complete the
registration to receive the full benefits of the automated support capabilities of SupportAssist Enterprise.
Register SupportAssist Enterprise
Prerequisites
• If the server where you have installed SupportAssist Enterprise connects to the Internet through a proxy server, ensure that you have
the details of the proxy server.
• Ensure that you have the details of the contact you want to assign as the primary contact for SupportAssist Enterprise.
About this task
CAUTION: Completing the registration is a prerequisite to receive the full benefits of SupportAssist Enterprise. Without
registration, you can only use SupportAssist Enterprise to manually start the collection of system information from your
devices. Until registration is completed, SupportAssist Enterprise cannot monitor your devices for hardware issues or
automatically collect system information.
The SupportAssist Enterprise Registration Wizard guides you through configuring the proxy server settings (if applicable) and
completing the registration. The registration wizard is displayed when you log in to SupportAssist Enterprise for the first time. If you do not
complete the registration or skip the registration, the SupportAssist Enterprise is not registered banner is displayed at the top of the
page. You can click the Register now link to open the registration wizard and complete the registration.
NOTE:
You can also click Register in the About page or on the add devices wizard to open the SupportAssist Enterprise
Registration Wizard.
NOTE: In Internet Explorer, if the Internet Explorer Enhanced Security Configuration feature is enabled, the
SupportAssist Enterprise Registration Wizard is not displayed.
Steps
1. On the Welcome page, click Next.
SupportAssist Enterprise verifies connectivity to the Internet by trying to connect to http://www.dell.com, which then gets
redirected to https://www.dell.com.
• If SupportAssist Enterprise can connect to the Internet, the Registration page is displayed.
• If SupportAssist Enterprise is unable to connect to the Internet, a message prompts you to confirm if the system connects to the
Internet through a proxy server. If you click Yes, the Proxy Settings page is displayed.
If the system connects to the Internet directly, but the Internet connectivity issue persists, contact your network administrator for
assistance.
2. If the Proxy Settings page is displayed:
a. In the Address field, type the IP address or hostname of the proxy server.
b. In the Port field, type the port number of the proxy server.
c. If a username and password is required to connect to the proxy server, select Requires authentication, and type the user name
and password in the appropriate fields.
d. Click Next.
SupportAssist Enterprise verifies connectivity to the Internet through the proxy server. If the connection is successful, the
Registration page is displayed. Else, an error message is displayed. If the proxy server connectivity issue persists, contact your
network administrator for assistance.
3. On the Registration page, provide the following information:
a. In the Company Information section, type the company name, and select your location.
b. In the IT Administrator Contact Information section, type your first name, last name, phone number, alternate phone number,
and email address in the appropriate fields.
c. From the Time zone list, select the time zone.
Getting started with SupportAssist Enterprise
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