Users Guide

3. Click Upgrade.
If the default SupportAssist Enterprise ports (9099 and 2424) are already in use, the Port Settings page is displayed. Else, the Install
Wizard Completed window is displayed.
4. If the Port Settings page is displayed, perform one of the following:
• Ensure that no other application is configured to use ports 9099 and 2424.
• Enter custom port numbers.
NOTE: Ensure that you enter a valid port number which is not in use and within the range 1025 to 65535.
5. Click Finish.
If you had created device groups and device group credentials prior to the upgrade, the following changes occur:
• Device group credentials are saved as Credential Accounts and Credential Profiles. However, if individual and device group
credentials were configured for devices within the device group, only the individual device credentials are applied for those devices
after the upgrade. If necessary, you can select those devices and apply the created credential profiles.
• Credential Accounts are not created for the existing individual device credentials. If devices within the device group were
configured with individual credentials, the individual credentials are saved and applied on the devices.
NOTE: After upgrading from an unregistered version of SupportAssist, collections that you manually initiate are not
automatically uploaded. To ensure that these collections are automatically uploaded, enable the automatic collection
upload settings in the Preferences page.
NOTE: If a newer version of the adapter or Remote Collector is available, the adapter or Remote Collector is also
upgraded during the upgrade of SupportAssist Enterprise.
NOTE: If previous version on SupportAssist Enterprise was installed in a custom folder path, the upgraded version of
SupportAssist Enterprise is also installed in the same custom folder path.
Migrating to SupportAssist Enterprise
If you are already using SupportAssist for OpenManage Essentials or SupportAssist for Microsoft System Center Operations Manager, you
can migrate to SupportAssist Enterprise. When you migrate to SupportAssist Enterprise, the devices, cases, device credentials, user
groups, and settings are also migrated.
NOTE:
Direct migration from SupportAssist for OpenManage Essentials or SupportAssist for Microsoft System Center
Operations Manager to SupportAssist Enterprise version 2.0.1 is not supported. If necessary, migrate to SupportAssist
Enterprise version 1.1 or 1.2, and then upgrade to SupportAssist Enterprise version 2.0.1. For information on migrating
to SupportAssist Enterprise version 1.1 or 1.2, see the SupportAssist Enterprise Version 1.2 User's Guide at https://
www.dell.com/serviceabilitytools.
Using SupportAssist Enterprise without
registration
Registration of SupportAssist Enterprise is a prerequisite to receive the full benefits of SupportAssist Enterprise and to use all the available
features. You can also use SupportAssist Enterprise without registration. However, only certain capabilities or features of SupportAssist
Enterprise are available without registration. The following table provides a summary of the availability of capabilities or features without
registration.
Table 11. Availability of capabilities or features without registration
Capabilities or features that are available Capabilities or features that are not available
• Add devices
• Manually start the collection and upload of system information
to Dell EMC from a single device or multiple devices
• Monitor devices for hardware issues
• Automatic case creation on issue detection
• Automated periodic collection of system information
• View support cases that are open for your devices
• Update contact and parts dispatch information
• Set up adapter
• Set up Remote Collector
30 Getting started with SupportAssist Enterprise