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Figure 2. Login page
NOTE: If the initialization of the Dell SupportAssist Service takes longer than expected, an error message is
displayed. If this issue occurs, close the web browser and try accessing SupportAssist Enterprise later. For
instructions to access SupportAssist Enterprise, see Opening the SupportAssist Enterprise user interface.
NOTE: If the system is a member of a domain, you must enter the login user name in the [Domain\Username] format.
For example, MyDomain\MyUsername. You can also use a period [ . ] to indicate the local domain. For
example, .\Administrator.
9. Enter the Microsoft Windows operating system user name and password, and then click Login.
The SupportAssist Enterprise Registration Wizard is displayed.
NOTE:
The server or virtual machine where you have installed SupportAssist Enterprise is automatically added as a
device.
Next steps
(Optional) Follow the instructions in the SupportAssist Enterprise Registration Wizard to complete the registration of SupportAssist
Enterprise.
CAUTION:
Completing the registration is a prerequisite to receive the full benefits of SupportAssist Enterprise. Without
registration, you can only use SupportAssist Enterprise to manually start the collection of system information from your
devices. Until registration is completed, SupportAssist Enterprise can neither monitor your devices for hardware issues
nor automatically collect system information.
Install SupportAssist Enterprise on Windows Server Core
Prerequisites
• You must be logged in to a system that has PowerShell ISE version 5.1 or later.
• You must be logged in to the system with Administrator Privileges.
• You must have the SupportAssist Enterprise installation package for Windows.
About this task
You can install SupportAssist Enterprise by remotely accessing the system running Windows Server Core.
Steps
1. Open the PowerShell ISE window.
2. Type get-service winrm and press Enter.
3. Type Enable-PSRemoting –force and press Enter.
4. Type set-item wsman:\localhost\Client\TrustedHosts -value "<Windows Server Core Operating
System IP address>" -Force and press Enter.
Example: set-item wsman:\localhost\Client\TrustedHosts -value "10.49.18.20" -Force
5. Type $TargetSession = New-PSSession -ComputerName "<Windows Server Core Operating System IP
address>" -Credential ~\<Username> and press Enter.
Example: $TargetSession = New-PSSession -ComputerName "10.49.18.20" -Credential ~\Administrator
Getting started with SupportAssist Enterprise
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