Users Guide
Table Of Contents
- SupportAssist Enterprise Version 2.0.50 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Download the SupportAssist Enterprise installation package
- Installing or upgrading SupportAssist Enterprise
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Upgrading SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Register SupportAssist Enterprise
- Set up an SELinux enabled system to receive alerts
- Open the SupportAssist Enterprise user interface
- Log in to SupportAssist Enterprise
- Log out of SupportAssist Enterprise
- Adding devices
- Methods of adding devices
- Device types and applicable devices
- Add a server or hypervisor
- Add an iDRAC
- Add a chassis
- Add a Networking device
- Add a PowerVault storage array
- Add an EqualLogic PS Series storage solution
- Add a Compellent SC Series storage solution
- Add a Fluid File System NAS device
- Add a software
- Add a solution
- Add a virtual machine
- Add a device by duplication
- Managing device discovery rules
- Viewing cases and devices
- Monitoring site health
- Using Extensions
- Types of extensions
- Support for setting up adapter or Remote Collector
- Getting started with adding devices managed by systems management consoles
- Adapters overview
- Set up OpenManage Essentials adapter
- Set up the Microsoft System Center Operations Manager adapter
- Management Packs for inventorying devices managed by Operations Manager
- Set up OpenManage Enterprise adapter
- View the adapter overview pane
- View devices inventoried by the adapter
- Synchronize adapter
- Edit adapter
- Delete adapter
- Approximate time required to assign Credential Profile
- Remote Collectors overview
- Device grouping
- Managing device credentials
- Validating device inventory
- Maintaining SupportAssist Enterprise capability
- Enable or disable monitoring of a device
- Perform deep discovery
- Install or upgrade OMSA by using SupportAssist Enterprise
- Configure SNMP settings by using SupportAssist Enterprise
- View and update the contact information
- View and update parts dispatch information
- Integrate SupportAssist Enterprise with your TechDirect account
- Configure proxy server settings
- Connectivity test
- Test the case creation capability
- Clear the System Event Log
- Automatic update
- Delete a device
- Configuring email notifications
- Configuring collection settings
- Prerequisites for collecting system information
- Enable or disable the automatic collection of system information on case creation
- Enable or disable analytics collections
- Enable or disable the periodic collection of system information from all devices
- Enable or disable the collection of identity information
- Enable or disable the collection of system information
- Enable or disable the automatic upload of collections
- Enable or disable analytics collections
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- Understanding maintenance mode
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file on server running Windows
- Manually configuring the alert destination of a server running Windows
- Manually configuring the alert destination of a server by using the script file on a server running Linux
- Manually configure alert destination of server running Linux
- Manually configure alert destination of iDRAC using the web interface
- Manually configure alert destination of networking device
- Manually configuring the alert destination of a server
- Managing SupportAssist Enterprise alerts in TechDirect
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Installing patch for SupportAssist Enterprise
- Enable or disable API interface settings
- Signing in to TechDirect
- Deep discovery
- Device correlation
- Association view
- Detection of hardware issues in attached storage devices
- Support for OEM devices
- Install Net-SNMP on a server running Linux
- Configure sudo access for SupportAssist Enterprise on server running Linux
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- View SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identify series of PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Unable to add adapter
- Unable to add Remote Collector
- Disconnected
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist Enterprise services
- Unable to view tool tips in Mozilla Firefox
- Other services
- Security
- Logs
- SupportAssist Enterprise user interface
- SupportAssist Enterprise Registration Wizard
- Login page
- Site Health
- Cases page
- Devices page
- Site Inventory Validation
- Device Groups page
- Manage Device Discovery Rule
- Manage Account Credentials
- Manage Credential Profiles
- Collections page
- Analytics Collections
- Extensions
- Settings
- Network Connectivity Test
- SupportAssist Enterprise test
- Error code appendix
- Other resources
Table 80. Error code appendix (continued)
Error code Error message Possible resolution
SA-4095
SA-4100
SA-4105
SupportAssist Enterprise is unable to collect system
information from the device_name because an attempt
to connect to the device is unsuccessful.
• Make sure that the SSH service is running on the
device.
• To retry collecting the system information, select the
device and click Start Collection.
SA-4095
SA-4100
SA-4105
SupportAssist Enterprise is unable to collect system
information from the device device_name because an
attempt to connect to the device is unsuccessful.
• Make sure that the SSH service is running on the
device.
• To retry collecting the system information, select the
device and click Start Collection.
SA-4110
SA-4115
SA-4120
SupportAssist Enterprise is unable to collect system
information from the device_name because an attempt
to connect to the device is unsuccessful.
• Make sure that SNMP service is running on the device.
• To retry collecting the system information, select the
device and click Start Collection.
SA-4125
SA-4130
SupportAssist Enterprise is unable to collect system
information from the device_name because an attempt
to connect to the device is unsuccessful.
• Make sure that Symbol SDK service is running on the
device.
• To retry collecting the system information, select the
device and click Start Collection.
SA-4135
SA-4140
SupportAssist Enterprise is unable to collect system
information from the device_name because an attempt
to connect to the device is unsuccessful.
• Make sure that vSphere SDK service is running on the
device.
• To retry collecting the system information, select the
device and click Start Collection.
SA-4145
SA-4150
SupportAssist Enterprise is unable to collect system
information from the device_name because an attempt
to connect to the device is unsuccessful.
• Make sure that REST API service is running on the
device.
• To retry collecting the system information, select the
device and click Start Collection.
SA-4155 SupportAssist Enterprise is unable to collect system
information from the device_name because the device is
not reachable.
• Make sure that the device is reachable from the server
running SupportAssist Enterprise.
• To retry collecting the system information, select the
device and click Start Collection.
SA-4155 SupportAssist Enterprise is unable to collect system
information from the device device_name because the
device is not reachable.
• Make sure the device you are trying to add is reachable
from the server running SupportAssist Enterprise.
• To retry collecting the system information, select the
device and click Start Collection.
SA-4160 SupportAssist Enterprise is unable to collect system
information from the device_name because the IP
address of the device is invalid.
• Make sure that SupportAssist Enterprise is updated
with the correct IP address of the device.
• To retry collecting the system information, select the
device and click Start Collection.
SA-4160 SupportAssist Enterprise is unable to collect system
information from the device device_name because the IP
address of the device is invalid.
• Make sure that SupportAssist Enterprise is updated
with the correct IP address of the device.
• To retry collecting the system information, select the
device and click Start Collection.
SA-4165 SupportAssist Enterprise is unable to collect system
information from the device_name because the download
of a certificate file could not be completed successfully.
• Verify the firewall and network settings to make sure
that download of the certificate file is not blocked.
• To retry collecting the system information, select the
device and click Start Collection.
SA-4165 SupportAssist Enterprise is unable to collect system
information from the device device_name because the
download of a certificate file could not be completed
successfully.
• Verify the firewall and network settings to make sure
that download of the certificate file is not blocked.
• To retry collecting the system information, select the
device and click Start Collection.
220 Error code appendix