Users Guide

Table 80. Error code appendix (continued)
Error code Error message Possible resolution
SA-30426 SupportAssist Enterprise is unable to set up the Remote
Collector Remote Collector_name because the IP address
or hostname that has been provided is of the local
system.
Provide the correct IP address or hostname of a remote
system and retry the operation.
SA-30427 SupportAssist Enterprise is unable to set up the Remote
Collector Remote Collector_name because the remote
system is not reachable.
Ensure that the remote system is reachable and then retry
the operation.
SA-30428 SupportAssist Enterprise is unable to set up the Remote
Collector Remote Collector_name because the Remote
Collector is not supported on a non-Windows operating
system.
Ensure you provide the details of a remote system that is
running a Windows operating system and then retry the
operation.
SA-30428 SupportAssist Enterprise is unable to set up the Remote
Collector Remote Collector_name because setting up a
Remote Collector on a Windows system is not supported.
Ensure that the remote system has Linux operating system
installed and retry the operation.
SA-30429 SupportAssist Enterprise is unable to update the details of
the Remote Collector Remote Collector_name because
the provided IP address range IP address_range overlaps
with the IP address range of the same Remote Collector
Remote Collector_name.
Provide a mutually exclusive IP address range and retry.
SA-30430 SupportAssist Enterprise is unable to update the details of
the Remote Collector Remote Collector_name because
the credentials of the Remote Collector are incorrect.
Verify the credentials of the Remote Collector and retry
the operation.
SA-30431 SupportAssist Enterprise is unable to update the details of
the Remote Collector Remote Collector_name because
the Remote Collector configuration on the remote system
was not successful.
Ensure that the remote system is reachable. Verify the
credentials of the remote system and then retry the
operation.
SA-30432 SupportAssist Enterprise is unable to update the details of
the Remote Collector Remote Collector_name because
the SupportAssist Enterprise service is not running on the
remote system.
Start the SupportAssist Enterprise service on the remote
system and then retry the operation.
SA-30433 SupportAssist Enterprise is unable to update the details of
the Remote Collector Remote Collector_name because
the Remote Collector application is not installed on the
remote system.
Not applicable.
SA-30434 SupportAssist Enterprise is unable to set up the Remote
Collector Remote Collector_name because the operating
system installed on the remote system is not of 64-bit
architecture.
Ensure that you provide the details of a remote system
that is running a 64-bit Windows operating system and
then retry the operation.
SA-30435 SupportAssist Enterprise is unable to set up the Remote
Collector Remote Collector_name because the validation
of the Remote Collector was unsuccessful.
Ensure that the remote system is compatible with the
hardware and software requirements for setting up a
Remote Collector.
SA-30438
SA-30442
SupportAssist Enterprise is unable to add the Remote
Collector Remote Collector_name because the provided
hostname expression hostname_expression matches with
the hostname expression of another Remote Collector.
Provide a mutually exclusive hostname expression and
retry.
SA-30439
SA-30441
SupportAssist Enterprise is unable to add the Remote
Collector Remote Collector_name because the provided
hostname expression hostname_expression is duplicated
within the same Remote Collector.
Provide a mutually exclusive hostname expression and
retry.
SA-30440 SupportAssist Enterprise is unable to add the Remote
Collector Remote Collector_name because the pre-check
script for Remote Collector could not be copied to the
remote system.
Ensure that the remote system is reachable. Also verify
the credentials of the Remote Collector and retry the
operation.
218 Error code appendix