Users Guide

Table 80. Error code appendix (continued)
Error code Error message Possible resolution
SA-20175 SupportAssist Enterprise is unable to set up the adapter
adapter_name because the version of Microsoft System
Center Operations Manager installed on the remote
system is not compatible with Microsoft System Center
Operations Manager adapter.
Ensure that the Microsoft System Center Operations
Manager version 7.0 or later is installed on the remote
system and then retry the operation.
SA-20180 SupportAssist Enterprise is unable to set up the adapter
adapter_name because the Microsoft System Center
Operations Manager service is not running on the remote
system.
Ensure that the Microsoft System Center Operations
Manager service is running and then retry the operation.
SA-20185 SupportAssist Enterprise is unable to set up the adapter
adapter_name because the Microsoft System Center
Operations Manager adapter is already installed on the
remote system.
Ensure that the Microsoft System Center Operations
Manager adapter is not previously installed on the remote
system and then retry the operation.
SA-20190 SupportAssist Enterprise is unable to edit the adapter
adapter_name because a connection could not be
established with the remote system.
Ensure the following and retry the operation :
• Ensure that the credentials are valid.
• Ensure that you have administrator privileges.
SA-20200 SupportAssist Enterprise is unable to edit the adapter
adapter_name because the adapter is uninstalled on the
remote system.
Not applicable.
SA-20205 SupportAssist Enterprise is unable to set up the adapter
adapter_name because of an error during validation.
Delete the adapter and then try setting up the adapter
again
SA-20210 SupportAssist Enterprise is unable to synchronize devices
through the adapter adapter_name.
Select the adapter and then perform a manual device
synchronization
SA-20215 SupportAssist Enterprise is unable to delete the adapter
adapter_name because the adapter is not present on the
system.
Not applicable.
SA-20404 SupportAssist Enterprise is unable to set up the adapter
adapter_name because the adapter is not available or not
reachable.
Ensure that the adapter is available and details of the
adapter are correct and retry again.
SA-20550 SupportAssist Enterprise is unable to connect to Adapter
adapter_name because the adapter service may not be
running.
Ensure that the adapter service is running on the host.
SA-20605 SupportAssist Enterprise is unable to set up the adapter
because the hostname/IP address hostname/IP address
is either invalid or unreachable.
Ensure that the hostname/IP address is valid and
reachable, and then try setting up the adapter.
SA-20610 SupportAssist Enterprise is unable to set up the adapter
for the host hostname/IP address because the
credentials are incorrect.
Ensure that the credentials of the host are correct and
then try setting up the adapter.
SA-20615
SA-20620
SupportAssist Enterprise is unable to inventory devices
through the adapter because a connection could not be
established with the host/management console.
Ensure the following and then retry the operation:
• The host running the management console must be
reachable.
• The credentials of the host must be valid and must also
have administrator rights.
• The systems management console services must be
running on the host.
SA-20620 Support Assist Enterprise is unable to update the details
of the host adapter_name, because a connection could
not be established between the host and management
console.
Verify the following and then retry the operation:
• The host running the management console must be
reachable.
• The credentials of the host must be valid and must also
have administrator rights.
214 Error code appendix