Users Guide

Table 80. Error code appendix (continued)
Error code Error message Possible resolution
SA-20100 SupportAssist Enterprise is unable to set up the adapter
adapter_name because of low disk space on the system.
Ensure that the remote system has sufficient free hard-
drive space required for installing the adapter and retry the
operation.
SA-20105 SupportAssist Enterprise is unable to copy installer file to
the system.
Ensure that the system is reachable and the installer file is
present at the required location.
SA-20110 SupportAssist Enterprise is unable to set up the adapter
adapter_name because the installation of the adapter
could not be completed successfully.
Retry setting up the adapter.
SA-20115 SupportAssist Enterprise is unable to start the adapter
service on the system.
Ensure that the installation of the adapter is successful
and the configuration file has the correct values.
SA-20120 SupportAssist Enterprise is unable to copy the
configuration file.
Ensure that the configuration file that is generated is not
empty and the system is reachable.
SA-20125 SupportAssist Enterprise is unable to set up the adapter
adapter_name because the OpenManage Essentials
adapter is already installed on the system.
Ensure that the OpenManage Essentials adapter is not
installed on the system and then retry the operation.
SA-20130 SupportAssist Enterprise is unable to set up the adapter
adapter_name because the status of the required
network port could not be verified.
Ensure that the system is running a Windows operating
system and the WMI port (135) is open on the system.
SA-20135 SupportAssist Enterprise is unable to set up the adapter
adapter_name because the OpenManage Essentials
services are not running on the remote system.
Ensure that OpenManage Essentials services are running
and retry the operation.
SA-20140 SupportAssist Enterprise is unable to set up the adapter
adapter_name on the system device_name because of
one of the following:
• OpenManage Essentials is not installed on the system
• The adapter is not compatible with the version of
OpenManage Essentials installed on the system
Ensure that OpenManage Essentials version 2.3 or later is
installed on the system and then retry the operation.
SA-20145 SupportAssist Enterprise is unable to set up the adapter
adapter_name because the installer for OpenManage
Essentials adapter is not present at the required location.
Reinstall SupportAssist Enterprise and then retry the
operation.
SA-20150 SupportAssist Enterprise is unable to set up the adapter
adapter_name because the operating system installed on
the remote system is not of 64-bit architecture.
Ensure that the remote system is running a 64-bit
Windows Operating System and retry the operation.
SA-20155 SupportAssist Enterprise is unable to set up the adapter
adapter_name because the version of OpenManage
Essentials installed on the system is not compatible with
the OpenManage Essentials adapter.
Ensure that the OpenManage Essentials version 2.3 or
later is installed on the system and then retry the
operation.
SA-20160 SupportAssist Enterprise is unable to set up the adapter
adapter_name because the Microsoft .NET package is
not installed on the system.
Ensure that the Microsoft .NET package is installed on the
remote system and then retry the operation.
SA-20165 SupportAssist Enterprise is unable to set up the adapter
adapter_name because the version of the
Microsoft .NET package installed on the remote system is
not compatible with the OpenManage Essentials adapter.
Ensure that the Microsoft .NET package version 4.0 or
later is installed on the remote system and then retry the
operation.
SA-20170 SupportAssist Enterprise is unable to set up the adapter
adapter_name because Microsoft System Center
Operations Manager is not installed on the remote
system.
Ensure that the Microsoft System Center Operations
Manager is installed on the remote system and then retry
the operation.
Error code appendix 213