Users Guide
Table Of Contents
- SupportAssist Enterprise Version 2.0.50 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Download the SupportAssist Enterprise installation package
- Installing or upgrading SupportAssist Enterprise
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Upgrading SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Register SupportAssist Enterprise
- Set up an SELinux enabled system to receive alerts
- Open the SupportAssist Enterprise user interface
- Log in to SupportAssist Enterprise
- Log out of SupportAssist Enterprise
- Adding devices
- Methods of adding devices
- Device types and applicable devices
- Add a server or hypervisor
- Add an iDRAC
- Add a chassis
- Add a Networking device
- Add a PowerVault storage array
- Add an EqualLogic PS Series storage solution
- Add a Compellent SC Series storage solution
- Add a Fluid File System NAS device
- Add a software
- Add a solution
- Add a virtual machine
- Add a device by duplication
- Managing device discovery rules
- Viewing cases and devices
- Monitoring site health
- Using Extensions
- Types of extensions
- Support for setting up adapter or Remote Collector
- Getting started with adding devices managed by systems management consoles
- Adapters overview
- Set up OpenManage Essentials adapter
- Set up the Microsoft System Center Operations Manager adapter
- Management Packs for inventorying devices managed by Operations Manager
- Set up OpenManage Enterprise adapter
- View the adapter overview pane
- View devices inventoried by the adapter
- Synchronize adapter
- Edit adapter
- Delete adapter
- Approximate time required to assign Credential Profile
- Remote Collectors overview
- Device grouping
- Managing device credentials
- Validating device inventory
- Maintaining SupportAssist Enterprise capability
- Enable or disable monitoring of a device
- Perform deep discovery
- Install or upgrade OMSA by using SupportAssist Enterprise
- Configure SNMP settings by using SupportAssist Enterprise
- View and update the contact information
- View and update parts dispatch information
- Integrate SupportAssist Enterprise with your TechDirect account
- Configure proxy server settings
- Connectivity test
- Test the case creation capability
- Clear the System Event Log
- Automatic update
- Delete a device
- Configuring email notifications
- Configuring collection settings
- Prerequisites for collecting system information
- Enable or disable the automatic collection of system information on case creation
- Enable or disable analytics collections
- Enable or disable the periodic collection of system information from all devices
- Enable or disable the collection of identity information
- Enable or disable the collection of system information
- Enable or disable the automatic upload of collections
- Enable or disable analytics collections
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- Understanding maintenance mode
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file on server running Windows
- Manually configuring the alert destination of a server running Windows
- Manually configuring the alert destination of a server by using the script file on a server running Linux
- Manually configure alert destination of server running Linux
- Manually configure alert destination of iDRAC using the web interface
- Manually configure alert destination of networking device
- Manually configuring the alert destination of a server
- Managing SupportAssist Enterprise alerts in TechDirect
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Installing patch for SupportAssist Enterprise
- Enable or disable API interface settings
- Signing in to TechDirect
- Deep discovery
- Device correlation
- Association view
- Detection of hardware issues in attached storage devices
- Support for OEM devices
- Install Net-SNMP on a server running Linux
- Configure sudo access for SupportAssist Enterprise on server running Linux
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- View SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identify series of PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Unable to add adapter
- Unable to add Remote Collector
- Disconnected
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist Enterprise services
- Unable to view tool tips in Mozilla Firefox
- Other services
- Security
- Logs
- SupportAssist Enterprise user interface
- SupportAssist Enterprise Registration Wizard
- Login page
- Site Health
- Cases page
- Devices page
- Site Inventory Validation
- Device Groups page
- Manage Device Discovery Rule
- Manage Account Credentials
- Manage Credential Profiles
- Collections page
- Analytics Collections
- Extensions
- Settings
- Network Connectivity Test
- SupportAssist Enterprise test
- Error code appendix
- Other resources
Table 80. Error code appendix (continued)
Error code Error message Possible resolution
SA-20020 SupportAssist is unable to set up the adapter
adapter_name because the Management Group
credentials are incorrect.
Enter the correct Management Group credentials and
retry.
SA-20025 SupportAssist Enterprise is unable to reach the system
where the adapter is set up or the adapter service is not
running on the remote system.
Verify the following and then retry:
• The adapter is reachable from the server where
SupportAssist Enterprise is installed.
• Port 5700 is open on the server where SupportAssist
Enterprise is installed.
• SupportAssist Enterprise Adapter service is running.
SA-20030 SupportAssist Enterprise is unable to reach the system
where the adapter is installed.
Verify the following and then retry:
• Management Group credentials are correct.
• Adapter is connected to the Management Group.
• SupportAssist Enterprise Adapter service is running.
SA-20035 SupportAssist Enterprise is unable to set up the adapter
adapter_name because the adapter has an invalid key.
Retry adding the adapter with a valid key.
SA-20040 SupportAssist Enterprise is unable to reach the adapter
adapter_name because the Microsoft System Center
Operations Manager instance is not available or Microsoft
System Center Operations Manager service may not be
running.
Verify the following and then retry:
• Microsoft System Center Operations Manager
instance is available.
• Microsoft System Center Operations Manager Service
is running.
SA-20045 SupportAssist Enterprise is unable to reach the adapter
adapter_name because the Management Group
credentials are incorrect or does not have sufficient
privileges.
Enter the correct Management Group credentials and
retry.
SA-20050
SA-20065
SA-20080
SA-20085
SupportAssist Enterprise is unable to reach the adapter
adapter_name because of an unknown error.
Not applicable.
SA-20070 SupportAssist Enterprise is unable to connect to the
adapter adapter_name because the adapter credentials
are either incorrect or do not have the required privileges.
Ensure the following and then retry:
• The adapter credentials must be correct.
• The adapter credentials must have administrator
privileges.
SA-20075 SupportAssist Enterprise is unable to connect to the
adapter adapter_name because of an unknown error.
Ensure the following and then retry:
• If the credentials of the system where the adapter is
set up have changed, update the adapter credentials in
SupportAssist Enterprise.
• The adapter services must be running on the system
where the adapter is set up.
• OpenManage Essentials services must be running on
the system where the adapter is set up.
SA-20090 SupportAssist Enterprise is unable to connect to the
adapter adapter_name because the OpenManage
Essentials services are not running.
Ensure that OpenManage Essentials services are running
on the system where the adapter is setup and then retry.
SA-20095 SupportAssist Enterprise is unable to set up the adapter
adapter_name because a connection could not be
established with the system.
Ensure the following and retry the operation:
• Ensure that the credentials are valid.
• Ensure that you have administrator privileges.
212 Error code appendix