Users Guide

Table 80. Error code appendix (continued)
Error code Error message Possible resolution
SA-0170 SupportAssist Enterprise is unable to add the device
device_name because you have entered the
hostname/IP address of a Web-Scale Cluster VM.
Try adding the device by entering the hostname/IP
address of Web-Scale Cluster.
SA-1005 SupportAssist Enterprise is unable to edit the credentials
of the device_name because an attempt to connect to
the device is unsuccessful.
Make sure that both the system running SupportAssist
Enterprise and the device are connected to the network,
and then retry the operation.
SA-1010 SupportAssist Enterprise is unable to edit the credentials
of the device_name because of an unexpected error.
Verify the following and then retry editing the device
credentials:
• Make sure that the required services are running on
the device. For information on the required services,
see the Online Help.
• Make sure that the entered credentials have
administrator or root privileges.
SA-1015 SupportAssist Enterprise is unable to edit the credentials
of the device_name because the user name or password
is incorrect.
Verify the user name and password, ensure that the user
account has administrator/root privileges, and try again. If
the problem persists, contact your network administrator
for assistance.
SA-1025 SupportAssist Enterprise is unable to edit the credentials
of the device_name because the entered it is already in
use by another device.
Enter any other name, and then retry editing the device
credentials.
SA-1030 SupportAssist Enterprise is unable to edit the device
credentials because the entered credentials do not have
superuser rights.
Enter the credentials that have superuser rights, and then
retry saving the device credentials.
SA-1035 SupportAssist Enterprise is unable to update the device
credentials because a required service is disabled on the
device.
Make sure that the required services are running on the
device, and then retry editing the device credentials. For
information on the required services, see Other services.
SA-1040 SupportAssist Enterprise is unable to edit the credentials
of the device_name because the SSL encryption level of
the device is set to 256 bit or higher.
For troubleshooting steps, see Unable to edit device
credentials.
SA-15011
SA-15012
SupportAssist Enterprise is unable to send the collected
system information from the device_name because of an
unknown error.
• Perform Network Connectivity Test and make sure
that connectivity to the Dell Upload Server is
successful.
• To retry collecting the system information, select the
device and click Start Collection.
SA-2000 SupportAssist Enterprise is unable to establish
connections required to auto create cases with Technical
Support.
Perform the connectivity test and ensure that the internet
connectivity is successful.
SA-20005 SupportAssist Enterprise is unable to set up the adapter
adapter_name because the adapter is already installed on
the system or the devices associated with the adapter
are already added.
Not applicable.
SA-2001
SA-2002
SA-2003
SA-2004
SupportAssist Enterprise is unable to establish
connections required to auto create cases with Technical
Support.
Not applicable.
SA-20010 SupportAssist Enterprise is unable to set up the adapter
adapter_name because the name is already in use by
another adapter.
Retry adding the adapter with another name.
SA-20015 SupportAssist Enterprise is unable to set up the adapter
adapter_name because of an unknown error.
Retry adding the adapter.
Error code appendix 211