Users Guide

Table 80. Error code appendix (continued)
Error code Error message Possible resolution
Therefore, installation or upgrade of OpenManage Server
Administrator (OMSA) is not required.
SA-0110 SupportAssist Enterprise is unable to add the
device_name because it does not have a valid license.
Make sure that the iDRAC has a valid Enterprise or
Express license, and then retry the operation.
SA-0115 SupportAssist Enterprise is unable to add the
device_name because the operating system is not
supported.
Not applicable.
SA-0120 SupportAssist Enterprise is unable to add the device
because a required service is disabled on the
device_name.
Make sure that the required service is running on the
device, and then retry adding the device. For information
on the required service, see Other services.
SA-0125 SupportAssist Enterprise is unable to add the
device_name because a response was not received
within the predefined time limit.
Try adding the device again. For additional troubleshooting
information, see Unable to add the device.
SA-0130 SupportAssist Enterprise is unable to add the
device_name because the SSL encryption level of the
device is set to 256 bit or higher.
For troubleshooting steps, see Unable to add the device.
SA-0135 SupportAssist Enterprise is unable to add the
device_name because the device type that you selected
is incorrect.
Ensure that you select the correct device type and then
try again.
SA-0136 SupportAssist Enterprise is unable to add the device
device_name because the device sub type that you have
selected is incorrect.
Ensure that you select the correct device sub type and try
again.
SA-0140 SupportAssist Enterprise is unable to add the
device_name because a connection to the device was
unsuccessful.
Perform the following:
• Ensure that the required ports are open on the device.
For information on the required ports, see the
SupportAssist Enterprise Version 2.0.50 User's Guide
at https://www.dell.com/serviceabilitytools.
• Ensure that you have selected the correct device type.
Verify if the device is supported by SupportAssist
Enterprise. For the list of supported device models, see
the SupportAssist Enterprise Version 2.0.50 Support
Matrix at https://www.dell.com/serviceabilitytools.
SA-0145 SupportAssist Enterprise is unable to add the
device_name because the device credentials were not
provided.
Enter the device credentials and then try again.
SA-0150 SupportAssist Enterprise is unable to add the
device_name because the device credentials were either
not provided or incorrectly provided.
1. Enter the device credentials.
2. Ensure that the device credentials are correct.
SA-0155 SupportAssist Enterprise is unable to add the
device_name because it is a Storage PS Series member
IP address.
Try adding the device again with the Peer Storage PS
Series group IP address.
SA-0160 The IP address that you have entered is a Dell EMC Peer
Storage/Storage PS Series member IP address.
Ensure that you add the device by using the group IP
address.
SA-0165
SA-1045
SupportAssist Enterprise is unable to edit the credentials
of the device because an attempt to connect to the
device is unsuccessful.
Perform the following:
1. Ensure that the FTP port is open.
2. Enter the correct device credentials.
3. If the problem persists, contact your network
administrator for assistance.
210 Error code appendix