Users Guide
Table Of Contents
- SupportAssist Enterprise Version 2.0.50 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Download the SupportAssist Enterprise installation package
- Installing or upgrading SupportAssist Enterprise
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Upgrading SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Register SupportAssist Enterprise
- Set up an SELinux enabled system to receive alerts
- Open the SupportAssist Enterprise user interface
- Log in to SupportAssist Enterprise
- Log out of SupportAssist Enterprise
- Adding devices
- Methods of adding devices
- Device types and applicable devices
- Add a server or hypervisor
- Add an iDRAC
- Add a chassis
- Add a Networking device
- Add a PowerVault storage array
- Add an EqualLogic PS Series storage solution
- Add a Compellent SC Series storage solution
- Add a Fluid File System NAS device
- Add a software
- Add a solution
- Add a virtual machine
- Add a device by duplication
- Managing device discovery rules
- Viewing cases and devices
- Monitoring site health
- Using Extensions
- Types of extensions
- Support for setting up adapter or Remote Collector
- Getting started with adding devices managed by systems management consoles
- Adapters overview
- Set up OpenManage Essentials adapter
- Set up the Microsoft System Center Operations Manager adapter
- Management Packs for inventorying devices managed by Operations Manager
- Set up OpenManage Enterprise adapter
- View the adapter overview pane
- View devices inventoried by the adapter
- Synchronize adapter
- Edit adapter
- Delete adapter
- Approximate time required to assign Credential Profile
- Remote Collectors overview
- Device grouping
- Managing device credentials
- Validating device inventory
- Maintaining SupportAssist Enterprise capability
- Enable or disable monitoring of a device
- Perform deep discovery
- Install or upgrade OMSA by using SupportAssist Enterprise
- Configure SNMP settings by using SupportAssist Enterprise
- View and update the contact information
- View and update parts dispatch information
- Integrate SupportAssist Enterprise with your TechDirect account
- Configure proxy server settings
- Connectivity test
- Test the case creation capability
- Clear the System Event Log
- Automatic update
- Delete a device
- Configuring email notifications
- Configuring collection settings
- Prerequisites for collecting system information
- Enable or disable the automatic collection of system information on case creation
- Enable or disable analytics collections
- Enable or disable the periodic collection of system information from all devices
- Enable or disable the collection of identity information
- Enable or disable the collection of system information
- Enable or disable the automatic upload of collections
- Enable or disable analytics collections
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- Understanding maintenance mode
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file on server running Windows
- Manually configuring the alert destination of a server running Windows
- Manually configuring the alert destination of a server by using the script file on a server running Linux
- Manually configure alert destination of server running Linux
- Manually configure alert destination of iDRAC using the web interface
- Manually configure alert destination of networking device
- Manually configuring the alert destination of a server
- Managing SupportAssist Enterprise alerts in TechDirect
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Installing patch for SupportAssist Enterprise
- Enable or disable API interface settings
- Signing in to TechDirect
- Deep discovery
- Device correlation
- Association view
- Detection of hardware issues in attached storage devices
- Support for OEM devices
- Install Net-SNMP on a server running Linux
- Configure sudo access for SupportAssist Enterprise on server running Linux
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- View SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identify series of PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Unable to add adapter
- Unable to add Remote Collector
- Disconnected
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist Enterprise services
- Unable to view tool tips in Mozilla Firefox
- Other services
- Security
- Logs
- SupportAssist Enterprise user interface
- SupportAssist Enterprise Registration Wizard
- Login page
- Site Health
- Cases page
- Devices page
- Site Inventory Validation
- Device Groups page
- Manage Device Discovery Rule
- Manage Account Credentials
- Manage Credential Profiles
- Collections page
- Analytics Collections
- Extensions
- Settings
- Network Connectivity Test
- SupportAssist Enterprise test
- Error code appendix
- Other resources
Table 80. Error code appendix (continued)
Error code Error message Possible resolution
SA-0025 SupportAssist Enterprise is unable to add the
device_name because of an unknown error.
Verify if the device is supported by SupportAssist
Enterprise. For the list of supported device models, see the
SupportAssist Enterprise Version 2.0.50 Support Matrix at
https://www.dell.com/serviceabilitytools. If the problem
persists, contact Technical Support for assistance.
SA-0030 SupportAssist Enterprise is unable to add the
device_name because the User Name or Password is
incorrect.
Verify the device information, ensure that the user
account has administrator/root privileges, and then retry
adding the device. If the problem persists, contact your
network administrator for assistance.
SA-0035 SupportAssist Enterprise is unable to add the
device_name because the enable password is not
provided.
Enter the enable password and then retry adding the
device.
SA-0040 SupportAssist Enterprise is unable to add the
device_name because the name is already in use by
another device.
Retry adding the device with any other name.
SA-0045 Identification or cancellation for this device is already in
progress.
Not applicable.
SA-0050 SupportAssist Enterprise is unable to add the
device_name because of an unknown error.
Verify if the device is supported by SupportAssist
Enterprise. For the list of supported device models, see the
SupportAssist Enterprise Version 2.0.50 Support Matrix at
https://www.dell.com/serviceabilitytools.
SA-0055 SupportAssist Enterprise is unable to add the
device_name because the device is not supported.
For the list of supported device models, see the
SupportAssist Enterprise Version 2.0.50 Support Matrix at
https://www.dell.com/serviceabilitytools.
SA-0060 SupportAssist Enterprise is unable to add the
device_name because a required file has either been
deleted or moved.
Restart the Dell SupportAssist service on the system
running SupportAssist Enterprise, and then retry adding
the device.
SA-0065 SupportAssist Enterprise is unable to add the
device_name because the entered credentials do not
have superuser privileges.
Enter the credentials that have superuser privileges, and
then retry adding the device.
SA-0070 Installation of OpenManage Server Administrator (OMSA)
is not supported on this device.
Not applicable.
SA-0075 SupportAssist Enterprise has detected that OpenManage
Server Administrator (OMSA) is not installed on the
device. Installing OMSA is required to generate alerts for
hardware events that occur on the device.
Not applicable.
SA-0080 SupportAssist Enterprise has detected that the
OpenManage Server Administrator (OMSA) services are
not running on the device.
For optimal SupportAssist Enterprise capability, you must
restart the OMSA services.
SA-0085 SupportAssist Enterprise has detected that OpenManage
Server Administrator (OMSA) version x.x is installed on
the device.
For optimal SupportAssist Enterprise capability, it is
recommended that you upgrade OMSA to version x.x.
SA-0090 SupportAssist Enterprise has detected that OpenManage
Server Administrator (OMSA) version x.x is installed on
the device.
It is recommended that you download and install OMSA
version x.x on the device.
SA-0095 SupportAssist Enterprise is unable to verify the OMSA
version installed on the device.
To resolve the issue, see Unable to verify OMSA version.
SA-0100 The recommended version of OpenManage Server
Administrator (OMSA) is already installed on the device.
Not applicable.
SA-0105 SupportAssist Enterprise monitors the device through the
Integrated Dell Remote Access Controller (iDRAC).
Not applicable.
Error code appendix 209