Users Guide

• Search by — To search by a specific category of displayed data. The available options are:
○ Service Tag
○ Name / IP Address
• Search term — To enter the search keyword.
NOTE: You must enter a minimum of 3 characters to perform the search.
• Upload — To upload a collection to Dell EMC.
The following table describes the information displayed in the Collections page.
Table 62. Collections page
Column name Description
Check box Use to select a collection for viewing the collection overview
pane and to upload a collection.
Information icon
Displayed when some attributes or sections were not collected
from the device.
Name The name of the device and collection type. For single device
collections, the name of the device is followed by the type of
collection. For example, manual, periodic, and so on.
Collection Date The date when the collection was started.
Collection Purpose The reason selected while performing a multiple device
collection.
Case Number The numeric support case identifier.
Upload Status The upload status of the collection.
You can choose to refine the displayed collections based on the collection type, device type, or adapter. The following are the available
options for refining the displayed data:
• Collection Type
○ Manual Collection
○ Periodic Collection
○ Case Collection
○ Multi Collection
• Collection Purpose
○ Technical Support
○ Deployment
○ System Maintenance
○ Consulting
○ Others
• Device Type
○ Server
○ Storage
○ Networking
○ Chassis
○ Software
○ Solution
• Collection Host
○ SupportAssist Enterprise
○ Remote Collector
• Adapter
SupportAssist Enterprise user interface
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