Manualshelf

Users Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist Enterprise Application 2.x
171172173174175176177178179180
Table Of Contents
Table 39. Devices page (continued)
Column name Description
▪ Collection for support case in progress
▪ Sending collection for support case
NOTE: If a hardware issue is detected on a device with a Dell EMC Basic Service
contract, the automated collection is initiated. However, a support case is not created
for that device.
○ For an automated periodic collection based on the default or configured collection schedule:
▪ Starting periodic collection
▪ Periodic collection in progress
▪ Sending periodic collection
NOTE: In some instances, when a collection is in progress (manual) on a device another
collection (periodic) may be initiated. In such scenarios, the collection status is displayed
in the following order of priority:
○ Manual collection
○ Support case collection
○ Periodic collection
• Maintenance mode—If the device is placed in maintenance mode, the maintenance mode icon
is
displayed.
Model Model of the device. For example, PowerEdge M820.
Status The status of inventory validation. The status can be categorized as follows:
• Success—Inventory validation of the device is successfully complete.
• Failed—Inventory validation of the device is unsuccessful.
• In progress—Inventory validation of the device is in progress.
• No status—The inventory validation is yet to be initiated on the device.
You can choose to refine the displayed devices based on the device type, device group, or other criteria. The following are the available
options for refining the displayed data:
• Device Type
○ Server
○ Storage
○ Networking
○ Chassis
○ Software
○ Solution
○ Virtual Machine
• Need Attention
○ Staging—Displays a status icon and a rollup count of number of devices that are present in the Staging group.
○ Inactive—Displays a status icon and a rollup count of number of devices that are present in the Inactive group.
• Inventory Validation
○ Success—Displays a status icon and the rollup count of number of devices that were validated successfully.
○ Failed—Displays a status icon and the rollup count of number of devices that were not validated successfully.
• Groups
○ Default—Displays all devices.
○ Staging—Displays devices in the staging group.
○ Inactive—Displays devices that are not reachable.
• Adapter
• Remote Collector
• Collection Host
○ SupportAssist Enterprise
172
SupportAssist Enterprise user interface