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Users Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist Enterprise Application 2.x
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Table Of Contents
About this task
Enabling REST API interfaces enables you to programmatically integrate SupportAssist Enterprise with your data center tools and
applications. For more information, see the REST API Guide — SupportAssist Enterprise at https://www.dell.com/serviceabilitytools.
NOTE: You can perform a maximum of 10 operations such as adding devices and collecting system information, in
parallel. Before you query the operation status and operation ID, ensure that there is a minimum delay of 5 seconds.
Steps
1. Point to Settings and click Preferences.
The Preferences page is displayed.
2. In API Interface Collection Data Settings, depending on your requirement, select or clear the Enable API Interfaces for
SupportAssist Enterprise option.
3. Click Apply.
Signing in to TechDirect
Signing in to your company's TechDirect account from SupportAssist Enterprise enables you to integrate automated parts dispatch with
your company's TechDirect account. For more information, see Integrate parts dispatch with your TechDirect account.
You can sign in to your TechDirect account through one of the following methods:
• During the registration of SupportAssist Enterprise
• On the TechDirect Login page
When you try to sign in to your TechDirect account in SupportAssist Enterprise:
1. The TechDirect Sign In page is displayed.
2. After you enter the credentials and click Sign In, the OTP is displayed.
3. Enter the OTP and click Submit.
NOTE:
• When you sign in to your TechDirect account in SupportAssist Enterprise, you are automatically signed in with the
same TechDirect account to Dell EMC portals that you may open on any other window or tab of the same web
browser.
• If you had already signed in to any Dell EMC portal on the web browser, and then try to sign in to TechDirect in
SupportAssist Enterprise, the OTP related to the signed in account is displayed. To continue signing in to the same
account, enter the OTP and click Submit. If you want to use a different account to sign in, then sign out from the
Dell EMC portal and then try again.
Deep discovery
The deep discovery feature enables you to discover and add other devices that are associated with a primary device. To perform deep
discovery, you must assign a credential profile to the discovery task. You can choose to perform deep discovery while discovering the
primary device or after the primary device is discovered.
NOTE: Deep discovery may result in an increase in the duration of the overall discovery process.
The following table lists the primary device and its associated devices that are discovered by deep discovery.
Table 29. Primary device and its associated devices discovered by deep discovery
Primary Device Associated devices discovered by deep discovery
Server running Windows
• vCenter
• SCVMM
• SAN-HQ
Chassis iDRAC*
Networking switches
138 Other useful information