Users Guide
Table Of Contents
- SupportAssist Enterprise Version 2.0.50 User's Guide
- Overview
- Getting started with SupportAssist Enterprise
- Setting up SupportAssist Enterprise for the local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Download the SupportAssist Enterprise installation package
- Installing or upgrading SupportAssist Enterprise
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Upgrading SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Register SupportAssist Enterprise
- Set up an SELinux enabled system to receive alerts
- Open the SupportAssist Enterprise user interface
- Log in to SupportAssist Enterprise
- Log out of SupportAssist Enterprise
- Adding devices
- Methods of adding devices
- Device types and applicable devices
- Add a server or hypervisor
- Add an iDRAC
- Add a chassis
- Add a Networking device
- Add a PowerVault storage array
- Add an EqualLogic PS Series storage solution
- Add a Compellent SC Series storage solution
- Add a Fluid File System NAS device
- Add a software
- Add a solution
- Add a virtual machine
- Add a device by duplication
- Managing device discovery rules
- Viewing cases and devices
- Monitoring site health
- Using Extensions
- Types of extensions
- Support for setting up adapter or Remote Collector
- Getting started with adding devices managed by systems management consoles
- Adapters overview
- Set up OpenManage Essentials adapter
- Set up the Microsoft System Center Operations Manager adapter
- Management Packs for inventorying devices managed by Operations Manager
- Set up OpenManage Enterprise adapter
- View the adapter overview pane
- View devices inventoried by the adapter
- Synchronize adapter
- Edit adapter
- Delete adapter
- Approximate time required to assign Credential Profile
- Remote Collectors overview
- Device grouping
- Managing device credentials
- Validating device inventory
- Maintaining SupportAssist Enterprise capability
- Enable or disable monitoring of a device
- Perform deep discovery
- Install or upgrade OMSA by using SupportAssist Enterprise
- Configure SNMP settings by using SupportAssist Enterprise
- View and update the contact information
- View and update parts dispatch information
- Integrate SupportAssist Enterprise with your TechDirect account
- Configure proxy server settings
- Connectivity test
- Test the case creation capability
- Clear the System Event Log
- Automatic update
- Delete a device
- Configuring email notifications
- Configuring collection settings
- Prerequisites for collecting system information
- Enable or disable the automatic collection of system information on case creation
- Enable or disable analytics collections
- Enable or disable the periodic collection of system information from all devices
- Enable or disable the collection of identity information
- Enable or disable the collection of system information
- Enable or disable the automatic upload of collections
- Enable or disable analytics collections
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- Understanding maintenance mode
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file on server running Windows
- Manually configuring the alert destination of a server running Windows
- Manually configuring the alert destination of a server by using the script file on a server running Linux
- Manually configure alert destination of server running Linux
- Manually configure alert destination of iDRAC using the web interface
- Manually configure alert destination of networking device
- Manually configuring the alert destination of a server
- Managing SupportAssist Enterprise alerts in TechDirect
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Installing patch for SupportAssist Enterprise
- Enable or disable API interface settings
- Signing in to TechDirect
- Deep discovery
- Device correlation
- Association view
- Detection of hardware issues in attached storage devices
- Support for OEM devices
- Install Net-SNMP on a server running Linux
- Configure sudo access for SupportAssist Enterprise on server running Linux
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- Accessing the context-sensitive help
- View SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Identify series of PowerEdge server
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Unable to add adapter
- Unable to add Remote Collector
- Disconnected
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist Enterprise services
- Unable to view tool tips in Mozilla Firefox
- Other services
- Security
- Logs
- SupportAssist Enterprise user interface
- SupportAssist Enterprise Registration Wizard
- Login page
- Site Health
- Cases page
- Devices page
- Site Inventory Validation
- Device Groups page
- Manage Device Discovery Rule
- Manage Account Credentials
- Manage Credential Profiles
- Collections page
- Analytics Collections
- Extensions
- Settings
- Network Connectivity Test
- SupportAssist Enterprise test
- Error code appendix
- Other resources
Manually configuring SNMP settings
Configuring the SNMP settings (alert destination) of a device ensures that SupportAssist Enterprise receives alerts from the device.
SupportAssist Enterprise can automatically configure the SNMP settings of Dell EMC servers. For Dell EMC chassis, networking, and
storage devices you must manually configure the SNMP settings.
For information about configuring alert destinations for PowerEdge VRTX, PowerEdge FX2, and PowerEdge M1000E chassis, go to
https://www.dell.com/cmcmanuals. For information about configuring alert destination for PowerEdge MX7000 chassis, go to https://
www.dell.com/openmanagemanuals and then click Dell OpenManage Enterprise.
Topics:
• Manually configuring the alert destination of a server
• Manually configure alert destination of iDRAC using the web interface
• Manually configure alert destination of networking device
Manually configuring the alert destination of a
server
By default, when you add a server you can allow SupportAssist Enterprise to automatically configure the alert destination of the server. If
the automatic SNMP configuration is unsuccessful, you can configure the SNMP settings of a device by using the following methods:
• Running a script file — The SupportAssist Enterprise installation folder includes two script files (one for Microsoft Windows and
another for Linux) that you can use to configure the alert destination of a server.
• Manually configure the SNMP settings — You can configure settings by accessing the SNMP trap service.
NOTE:
You can retry the automatic configuration of the alert destination at any time using the Configure SNMP option
available in SupportAssist Enterprise. For information on using the Configure SNMP option, see Configure SNMP
settings by using SupportAssist Enterprise.
Manually configuring the alert destination of a server by
using the script file on server running Windows
Prerequisites
• Microsoft Windows PowerShell version 1.0 or later must be installed on the device.
NOTE:
The script file is supported only on Windows PowerShell. It is not supported on Windows PowerShell (x86),
Windows PowerShell ISE, or Windows PowerShell ISE (x86).
• Ensure that you have administrator rights on the device to run the PowerShell script file.
• Ensure that you have write permissions on the C:\ drive of the device.
• If the device is running Windows 2003, ensure that the SNMP service is installed. On all other supported operating systems, the script
file installs the SNMP service if it is not installed already.
The script file is supported only on devices running the following operating systems:
• Microsoft Windows Server 2008 R2 SP1 Standard, Enterprise, and Datacenter
• Windows Server 2012 R2 Standard and Datacenter
• Windows Server 2012 Standard, Essentials, and Datacenter
• Windows Server 2016 Standard, Essentials, and Datacenter
• Windows Server 2019 Essentials and Datacenter
• Windows 2008 Small Business Server
• Windows 2011 Small Business Server
• Windows Server Core 2012
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