Users Guide

Start the collection of system information from a
single device
Prerequisites
• Ensure that you have completed setting up SupportAssist Enterprise. See Set up SupportAssist Enterprise for collecting and sending
system information on page 116.
• You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups
on page 122 and Granting elevated or administrative privileges to users on page 124.
About this task
When a support case is opened or updated for a device, SupportAssist Enterprise automatically collects system information from that
device, and uploads the information to Dell EMC. If necessary, you can also manually start the collection of system information from a
device. For example, if an error occurs during the automatic collection and upload of system information, you must resolve the underlying
issue, and then manually start the collection and upload of system information. You may also be required to manually start the collection
and upload of system information, if requested by Technical Support.
Steps
1. Point to Devices and click View Devices.
The Devices page is displayed.
2. Select the local system or a remote device from which you want to collect system information.
The Start Collection link is enabled.
3. Click Start collection.
The Name/IP Address column on the Devices page displays a progress bar and a message that indicate the status of the collection
and upload of system information to Dell EMC.
NOTE:
If you want to cancel the collection of system information, click the icon that is displayed next to the
progress bar.
NOTE: Until the collection is complete, the check box that is used to select the device is disabled. Therefore, you
cannot initiate any other tasks on the device until the collection is complete.
NOTE: If the registration is not complete, the collection is not automatically sent to Dell EMC. However, you can go
to the Collections page, and then manually initiate the upload.
Start the collection of system information from
multiple devices
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups on
page 122 and Granting elevated or administrative privileges to users on page 124.
About this task
You can use SupportAssist Enterprise to create and upload a collection bundle that contains the collected system information from
multiple devices.
NOTE: System information is collected only from devices that are not present in the Staging group.
Steps
1. Point to Devices and click View Devices.
The Devices page is displayed.
2. Select the devices from which you want to collect system information.
The Start Collection link is disabled when you select more than one device.
Using SupportAssist Enterprise to collect and send system information
117