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Table Of Contents
Enable or disable the periodic collection of system
information from all devices
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups on
page 122 and Granting elevated or administrative privileges to users on page 124.
About this task
By default, SupportAssist Enterprise starts collecting system information from all monitored devices at periodic intervals and sends it
securely to Dell EMC. The collection start time is a user-defined day of every month at 11 PM. If required, you can enable or disable the
periodic collection of system information from all monitored devices based on your preference.
Steps
1. Point to Settings and click Preferences.
The Preferences page is displayed.
2. In Automatically collect system state information, select or clear the Starting from day N of every month at 11 PM option.
3. Click Apply.
Enable or disable the collection of identity
information
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups on
page 122 and Granting elevated or administrative privileges to users on page 124.
About this task
The system information that is collected by SupportAssist Enterprise includes identity information (PII) such as the complete configuration
snapshot of systems, hosts, and network devices that can contain host identification and network configuration data. In most cases, part
or all of this data is required to properly diagnose issues. If the security policy of your company restricts sending identity data outside of
the company network, you can configure SupportAssist Enterprise to filter such data from being collected and sent to Dell EMC.
The following identity information can be filtered when collecting the system information from a device:
• Host name
• IP address
• Subnet mask
• Default gateway
• MAC address
• DHCP server
• DNS server
• Processes
• Environment variables
• Registry
• Logs
• iSCSI data
• Fibre Channel data — host World Wide Name (WWN) and port WWN
NOTE:
When the Include identification information in collections option is cleared, some of the data about your company
network (including the system log) is not transmitted to Dell EMC. This may impede Technical Support from resolving
issues that may occur on your devices.
106 Configuring collection settings