Setup Guide

● For other device collections, depending on the operating system, you can access the collection .zip file at the following
location:
○ Windows — <Drive where SupportAssist Enterprise is installed>:\Program
Files\Dell\SupportAssist\reports
○ Linux — /opt/dell/supportassist/reports
● If the collection was performed by a Remote Collector, log in to the server where the Remote Collector is installed.
Depending on the operating system, you can access the collection .zip file at the following location:
○ Windows — <System drive of the remote system>:\Program
Files\Dell\SupportAssist\reports
○ Linux — /opt/dell/supportassist/reports
3. Copy and paste the collection .zip file to another system that has internet connectivity.
4. Visit https://techdirect.dell.com/fileUpload/
The Dell EMC Technical Support File Upload page is displayed.
5. Type the Service Tag of the device.
6. Type your company name, contact name, Service Request #, email address, Dell contact email, and address in the
appropriate fields.
NOTE: If you do not have a Service Request number, contact Technical Support to open a service request.
7. Click Choose File and browse to select the collection .zip file.
8. Click Submit.
Managing SupportAssist Enterprise alerts in
TechDirect
Dell EMC TechDirect is a centralized support portal that enables administrators in your organization to manage alerts that are
created by SupportAssist Enterprise. By default, SupportAssist Enterprise automatically forwards alerts that qualify for support
case creation or parts dispatch to Dell. Using TechDirect, you can set rules that allow you to review and determine if the alerts
need to be forwarded to Dell for case creation or parts dispatch. For more information on setting up TechDirect to receive alerts
from SupportAssist Enterprise, see the SupportAssist Enterprise Version 2.0 User's Guide at Dell.com/ServiceabilityTools.
SupportAssist Enterprise user groups
SupportAssist Enterprise maintains security rights through the following user groups that are created during the installation of
SupportAssist Enterprise:
● SupportAssistAdmins — Members of this group have elevated or administrative privileges required for performing both
basic and advanced functions in SupportAssist Enterprise.
○ When SupportAssist Enterprise is installed on Windows, members of the Local Administrators group are automatically
added to the SupportAssistAdmins user group.
○
When SupportAssist Enterprise is installed on Linux, root users are automatically added to the SupportAssistAdmins
user group. Members of the Linux root group also have elevated privileges in SupportAssist Enterprise.
● SupportAssistUsers — Members of this group have normal privileges required for performing only basic functions in
SupportAssist Enterprise.
○ When SupportAssist Enterprise is installed on Windows, members of the Windows Users group are automatically added to
the SupportAssistUsers user group.
○ When SupportAssist Enterprise is installed on Linux, members of the Linux users group have normal privileges in
SupportAssist Enterprise.
You can also add users to either of the SupportAssist Enterprise user groups based on your requirement. For more
information on the SupportAssist Enterprise user groups, see the SupportAssist Enterprise Version 2.0 User’s Guide at
Dell.com/ServiceabilityTools.
Overview
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