Release Notes
Table Of Contents
- SupportAssist Enterprise Version 2.0.50 Release Notes
- Release summary
- Compatibility
- New and enhanced features
- Known issues — To be fixed in future releases
- SupportAssist Enterprise services do not start automatically
- The snmptrapd service may not start automatically
- The Remote Collector or adapter displays a validation in progress status
- iSCSI and non-iSCSI adapter attributes may not be available
- Collections from PowerVault MD Series storage arrays may display incorrect values
- No action occurs when you click the Install/Upgrade OMSA option
- Tool tips are not displayed
- SupportAssist Enterprise is unable to connect to the remote system
- Refreshing the Devices or Cases page opens the first page
- Collections from networking devices do not contain the IP address of the networking device
- SCSI and non-iSCSI interfaces section is not available
- Installation of SupportAssist Enterprise on Debian operating system is unsuccessful
- Service Tag is not available in Deployment collections
- Displays section may be blank
- SATA Controller information is not available
- Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically
- Number of Active sessions is displayed as 'Not available' in iDRAC collections
- Incorrect Physical Disk name is displayed in Physical Device ID
- Periodic inventory validation does not start on the same day
- System information does not include controller TTY logs
- Incorrect manufacturer details
- Incorrect hostname details
- Incorrect time zone list options
- Concurrent operations are unsuccessful
- System Center Operations Manager adapter displays a disconnected status
- Device Overview pane does not display the operating system version details
- Unable to edit the adapter
- Adapter Overview pane does not display the OS Type of the adapter
- Alerts not processed from Dell PowerVault MD Series device
- Service tag of a chassis device is displayed instead of the service tag of a blade server
- Alerts from OpenManage Enterprise adapter are not processed
- Incorrect postal code and incorrect state or province value
- Integrating TechDirect with SupportAssist Enterprise is not supported
- Unable to filter group name
- Collection report does not display all attributes
- Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system
- Unable to receive alerts from SupportAssist Enterprise
- SupportAssist Enterprise user interface closes abruptly while upgrading
- SupportAssist Enterprise does not discover iDRAC devices managed by OpenManage Enterprise
- Unable to create cases for alerts received from Force10 networking devices through OpenManage Enterprise adapter version 1.6.0
- Analytics collection for more than 3000 devices takes five hours
- Text on user interface not translated
- Tech Support Report logs are not collected
- Limitations
- Installation
- Uninstallation
- Related documents and resources
- Contacting Dell EMC
• Red Hat Enterprise Linux 7.x
• Red Hat Enterprise Linux 6.x
• Red Hat Enterprise Linux 5.x
• CentOS 7.x
• CentOS 6.x
• SUSE Linux Enterprise Server 15
• SUSE Linux Enterprise Server 15 SP1
• SUSE Linux Enterprise Server 12 SP1
• SUSE Linux Enterprise Server 12 SP2
• SUSE Linux Enterprise Server 12 SP3
• SUSE Linux Enterprise Server 12
• SUSE Linux Enterprise Server 11 SP4
• SUSE Linux Enterprise Server 10 SP4
• Oracle Linux 7.x
• Oracle Linux 6.x
• Debian 7.x
• Debian 8.x
• Debian 9.x
• Ubuntu 14.x
• Ubuntu 16.04.x
• Ubuntu 18.04.x
NOTE: Installation of SupportAssist Enterprise is not supported on Red Hat Enterprise Linux 6.6 operating system.
Web browser requirements
To view the SupportAssist Enterprise user interface, one of the following web browsers is required:
• Internet Explorer 11 or later
• Mozilla Firefox 31 or later
• Google Chrome 59 or later
• Microsoft Edge 38 or later
NOTE: Transport Layer Security (TLS) version 1.2 must be enabled on the web browser.
NOTE: To open SupportAssist Enterprise by using Internet Explorer:
• In the Security tab, enable Active Scripting.
• In the Advanced tab, enable Play animations in web pages.
Network requirements
The following are the networking requirements on the local system (the server where SupportAssist Enterprise is installed) and remote
devices.
• Internet connection—Standard 1 GbE network or faster.
• The local system must be able to communicate with the SupportAssist server hosted by Dell EMC over HTTPS protocol.
• The local system must be able to connect to the following destinations:
○ https://apidp.dell.com and https://api.dell.com—end point for the Dell EMC hosted SupportAssist server.
○ https://is.us.dell.com/*—the file upload server and related services.
○ https://downloads.dell.com/—for downloading OpenManage Server Administrator (OMSA) and receiving new SupportAssist
Enterprise release information, policy files, and product support files.
NOTE: The downloads.dell.com page uses the Akamai third-party vendor for improved download experience.
○ https://sa-is.us.dell.com/*—for TechDirect integration.
NOTE:
During registration, SupportAssist Enterprise verifies connectivity to the Internet by trying to connect to
http://www.dell.com, which then gets redirected to https://www.dell.com.
The following table lists the network bandwidth requirements for monitoring and collecting system information from devices.
Compatibility
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