Release Notes
Table Of Contents
- SupportAssist Enterprise Version 2.0.50 Release Notes
- Release summary
- Compatibility
- New and enhanced features
- Known issues — To be fixed in future releases
- SupportAssist Enterprise services do not start automatically
- The snmptrapd service may not start automatically
- The Remote Collector or adapter displays a validation in progress status
- iSCSI and non-iSCSI adapter attributes may not be available
- Collections from PowerVault MD Series storage arrays may display incorrect values
- No action occurs when you click the Install/Upgrade OMSA option
- Tool tips are not displayed
- SupportAssist Enterprise is unable to connect to the remote system
- Refreshing the Devices or Cases page opens the first page
- Collections from networking devices do not contain the IP address of the networking device
- SCSI and non-iSCSI interfaces section is not available
- Installation of SupportAssist Enterprise on Debian operating system is unsuccessful
- Service Tag is not available in Deployment collections
- Displays section may be blank
- SATA Controller information is not available
- Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically
- Number of Active sessions is displayed as 'Not available' in iDRAC collections
- Incorrect Physical Disk name is displayed in Physical Device ID
- Periodic inventory validation does not start on the same day
- System information does not include controller TTY logs
- Incorrect manufacturer details
- Incorrect hostname details
- Incorrect time zone list options
- Concurrent operations are unsuccessful
- System Center Operations Manager adapter displays a disconnected status
- Device Overview pane does not display the operating system version details
- Unable to edit the adapter
- Adapter Overview pane does not display the OS Type of the adapter
- Alerts not processed from Dell PowerVault MD Series device
- Service tag of a chassis device is displayed instead of the service tag of a blade server
- Alerts from OpenManage Enterprise adapter are not processed
- Incorrect postal code and incorrect state or province value
- Integrating TechDirect with SupportAssist Enterprise is not supported
- Unable to filter group name
- Collection report does not display all attributes
- Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system
- Unable to receive alerts from SupportAssist Enterprise
- SupportAssist Enterprise user interface closes abruptly while upgrading
- SupportAssist Enterprise does not discover iDRAC devices managed by OpenManage Enterprise
- Unable to create cases for alerts received from Force10 networking devices through OpenManage Enterprise adapter version 1.6.0
- Analytics collection for more than 3000 devices takes five hours
- Text on user interface not translated
- Tech Support Report logs are not collected
- Limitations
- Installation
- Uninstallation
- Related documents and resources
- Contacting Dell EMC
NOTE: If SupportAssist Enterprise is installed in a virtual environment, hardware resources of the system such as
processor, memory, and I/O are shared among the virtual machines. Therefore, more hardware resources may be
utilized by the virtual machine where SupportAssist Enterprise is installed. For optimal performance, ensure that you
allocate dedicated processor and memory to the VM as specified in the hardware requirements for SupportAssist
Enterprise.
To change the amount of processor resources allocated to a VM by using the shares, reservations, and limits settings,
see the following:
• ○ For ESX, see the "Allocate CPU Resources" section in the VMware vSphere documentation at docs.vmware.com.
○ For Hyper-V, see the "Hyper-V CPU Scheduling" blog post at msdn.microsoft.com.
○ For other virtual environments, see the respective documentation.
The following table provides a summary of the minimum hardware requirements on the server running SupportAssist Enterprise for
performing multiple device collections.
Table 3. Hardware requirements for performing multiple device collections
Devices Processor Installed memory (RAM) Hard drive (free space)
Up to 30 devices 2 cores 4 GB 8 GB
Up to 50 devices 4 cores 8 GB 15 GB
Up to 100 devices 8 cores 8 GB 25 GB
Up to 300 devices 8 cores 16 GB 75 GB
NOTE: Performing a multiple device collection for Deployment, System Maintenance, or Consulting purposes may result
in high system resource utilization at irregular intervals.
Software requirements
You can install SupportAssist Enterprise on a supported Windows or Linux operating system. After installing SupportAssist Enterprise, you
can view the SupportAssist Enterprise user interface by using a web browser. The following section provides information about the
operating system requirements for installing and using SupportAssist Enterprise.
Operating system requirements
The following sections provide the list of Windows and Linux operating systems that support the installation of SupportAssist Enterprise.
NOTE: SupportAssist Enterprise can only be installed on operating systems with x86-64 architecture.
Windows operating systems
• Microsoft Windows Server 2008 R2 SP1 Standard, Enterprise, and Datacenter
• Windows Server 2012 R2 Standard and Datacenter
• Windows Server 2012 Standard, Essentials, and Datacenter
• Windows Server 2016 Standard, Essentials, and Datacenter
• Windows Server 2019 Standard, Essentials, and Datacenter
• Windows 2008 Small Business Server
• Windows 2011 Small Business Server
• Windows Server Core 2012
• Windows Server Core 2012 R2
• Windows Server Core 2016
• Windows Server Core 2019
NOTE: SupportAssist Enterprise can also be installed on a Microsoft Windows domain controller.
Linux operating systems
• Red Hat Enterprise Linux 8.0
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Compatibility