Release Notes
Table Of Contents
- SupportAssist Enterprise Version 2.0.50 Release Notes
- Release summary
- Compatibility
- New and enhanced features
- Known issues — To be fixed in future releases
- SupportAssist Enterprise services do not start automatically
- The snmptrapd service may not start automatically
- The Remote Collector or adapter displays a validation in progress status
- iSCSI and non-iSCSI adapter attributes may not be available
- Collections from PowerVault MD Series storage arrays may display incorrect values
- No action occurs when you click the Install/Upgrade OMSA option
- Tool tips are not displayed
- SupportAssist Enterprise is unable to connect to the remote system
- Refreshing the Devices or Cases page opens the first page
- Collections from networking devices do not contain the IP address of the networking device
- SCSI and non-iSCSI interfaces section is not available
- Installation of SupportAssist Enterprise on Debian operating system is unsuccessful
- Service Tag is not available in Deployment collections
- Displays section may be blank
- SATA Controller information is not available
- Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically
- Number of Active sessions is displayed as 'Not available' in iDRAC collections
- Incorrect Physical Disk name is displayed in Physical Device ID
- Periodic inventory validation does not start on the same day
- System information does not include controller TTY logs
- Incorrect manufacturer details
- Incorrect hostname details
- Incorrect time zone list options
- Concurrent operations are unsuccessful
- System Center Operations Manager adapter displays a disconnected status
- Device Overview pane does not display the operating system version details
- Unable to edit the adapter
- Adapter Overview pane does not display the OS Type of the adapter
- Alerts not processed from Dell PowerVault MD Series device
- Service tag of a chassis device is displayed instead of the service tag of a blade server
- Alerts from OpenManage Enterprise adapter are not processed
- Incorrect postal code and incorrect state or province value
- Integrating TechDirect with SupportAssist Enterprise is not supported
- Unable to filter group name
- Collection report does not display all attributes
- Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system
- Unable to receive alerts from SupportAssist Enterprise
- SupportAssist Enterprise user interface closes abruptly while upgrading
- SupportAssist Enterprise does not discover iDRAC devices managed by OpenManage Enterprise
- Unable to create cases for alerts received from Force10 networking devices through OpenManage Enterprise adapter version 1.6.0
- Analytics collection for more than 3000 devices takes five hours
- Text on user interface not translated
- Tech Support Report logs are not collected
- Limitations
- Installation
- Uninstallation
- Related documents and resources
- Contacting Dell EMC
Service tag of a chassis device is displayed instead of the service tag of a blade server......................................... 22
Alerts from OpenManage Enterprise adapter are not processed................................................................................. 22
Incorrect postal code and incorrect state or province value ........................................................................................ 23
Integrating TechDirect with SupportAssist Enterprise is not supported..................................................................... 23
Unable to filter group name................................................................................................................................................23
Collection report does not display all attributes.............................................................................................................. 23
Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system....................................................23
Unable to receive alerts from SupportAssist Enterprise................................................................................................ 23
SupportAssist Enterprise user interface closes abruptly while upgrading................................................................... 24
SupportAssist Enterprise does not discover iDRAC devices managed by OpenManage Enterprise....................... 24
Unable to create cases for alerts received from Force10 networking devices through OpenManage
Enterprise adapter version 1.6.0....................................................................................................................................24
Analytics collection for more than 3000 devices takes five hours................................................................................24
Text on user interface not translated............................................................................................................................... 24
Tech Support Report logs are not collected....................................................................................................................25
Chapter 5: Limitations...................................................................................................................26
Chapter 6: Installation................................................................................................................... 27
Prerequisites.........................................................................................................................................................................27
Install SupportAssist Enterprise on Windows...................................................................................................................27
Install SupportAssist Enterprise on Linux......................................................................................................................... 28
Chapter 7: Uninstallation............................................................................................................... 29
Uninstalling SupportAssist Enterprise on Windows........................................................................................................ 29
Uninstalling SupportAssist Enterprise on Linux............................................................................................................... 29
Chapter 8: Related documents and resources..................................................................................30
Chapter 9: Contacting Dell EMC..................................................................................................... 31
Contact Dell EMC for sales, technical support, or customer service issues................................................................ 31
Find manuals and documents............................................................................................................................................. 31
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Contents