Release Notes
Table Of Contents
- SupportAssist Enterprise Version 2.0.50 Release Notes
- Release summary
- Compatibility
- New and enhanced features
- Known issues — To be fixed in future releases
- SupportAssist Enterprise services do not start automatically
- The snmptrapd service may not start automatically
- The Remote Collector or adapter displays a validation in progress status
- iSCSI and non-iSCSI adapter attributes may not be available
- Collections from PowerVault MD Series storage arrays may display incorrect values
- No action occurs when you click the Install/Upgrade OMSA option
- Tool tips are not displayed
- SupportAssist Enterprise is unable to connect to the remote system
- Refreshing the Devices or Cases page opens the first page
- Collections from networking devices do not contain the IP address of the networking device
- SCSI and non-iSCSI interfaces section is not available
- Installation of SupportAssist Enterprise on Debian operating system is unsuccessful
- Service Tag is not available in Deployment collections
- Displays section may be blank
- SATA Controller information is not available
- Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically
- Number of Active sessions is displayed as 'Not available' in iDRAC collections
- Incorrect Physical Disk name is displayed in Physical Device ID
- Periodic inventory validation does not start on the same day
- System information does not include controller TTY logs
- Incorrect manufacturer details
- Incorrect hostname details
- Incorrect time zone list options
- Concurrent operations are unsuccessful
- System Center Operations Manager adapter displays a disconnected status
- Device Overview pane does not display the operating system version details
- Unable to edit the adapter
- Adapter Overview pane does not display the OS Type of the adapter
- Alerts not processed from Dell PowerVault MD Series device
- Service tag of a chassis device is displayed instead of the service tag of a blade server
- Alerts from OpenManage Enterprise adapter are not processed
- Incorrect postal code and incorrect state or province value
- Integrating TechDirect with SupportAssist Enterprise is not supported
- Unable to filter group name
- Collection report does not display all attributes
- Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system
- Unable to receive alerts from SupportAssist Enterprise
- SupportAssist Enterprise user interface closes abruptly while upgrading
- SupportAssist Enterprise does not discover iDRAC devices managed by OpenManage Enterprise
- Unable to create cases for alerts received from Force10 networking devices through OpenManage Enterprise adapter version 1.6.0
- Analytics collection for more than 3000 devices takes five hours
- Text on user interface not translated
- Tech Support Report logs are not collected
- Limitations
- Installation
- Uninstallation
- Related documents and resources
- Contacting Dell EMC
Related documents and resources
In addition to this guide you can access the following documents that provide more information on SupportAssist Enterprise and the other
related products.
Table 10. Related documents
Document title How to access the document
SupportAssist Enterprise Version 2.0.50 Online Help Click the help icon in the SupportAssist Enterprise user interface.
SupportAssist Enterprise Version 2.0.50 User's Guide
1. Go to https://www.dell.com/serviceabilitytools.
2. Click SupportAssist Enterprise Version 2.0.
3. Click DOCUMENTATION.
SupportAssist Enterprise Version 2.0 Quick Start Guide
SupportAssist Enterprise Version 2.0.50 Support Matrix
SupportAssist Enterprise Version 2.0.50 Reportable Items
SupportAssist Enterprise REST API Guide
OpenManage Server Administrator Installation Guide Go to https://www.dell.com/openmanagemanuals and click
OpenManage Server Administrator.
OpenManage Server Administrator User’s Guide
iDRAC User’s Guide Go to https://www.dell.com/idracmanuals.
Video tutorials
You can access the following video tutorials to learn about the features of SupportAssist Enterprise. To access the video tutorials, go to
Dell EMC Support.
• SupportAssist Enterprise: Installing and Registering (Windows)
• SupportAssist Enterprise: Installing and Registering (Linux)
• SupportAssist Enterprise: Checking for Cases
• SupportAssist Enterprise: Testing Case Creation
• SupportAssist Enterprise: Monitoring the Local System
• SupportAssist Enterprise: Adding Devices
• SupportAssist Enterprise: Case Management
• SupportAssist Enterprise: Managing Device Groups
• SupportAssist Enterprise: Testing Network Connectivity
• SupportAssist Enterprise: Viewing Collections
• SupportAssist Enterprise: Collecting System Information
• SupportAssist Enterprise: Uploading Collections from a Disconnected Site
• SupportAssist Enterprise: Setting up OpenManage Essentials adapter
• SupportAssist Enterprise: Setting up System Center Operations Manager adapter
• SupportAssist Enterprise: Setting up Remote Collector
• SupportAssist Enterprise: Creating Account Credentials
• SupportAssist Enterprise: Creating Credential Profiles
• SupportAssist Enterprise: Creating Device Discovery Rule
• SupportAssist Enterprise: Managing SupportAssist Enterprise Alerts in TechDirect
• SupportAssist Enterprise: Performing Deep Discovery
• SupportAssist Enterprise: Setting up Automated Dispatch
SupportAssist community
You can ask peer-to-peer questions on the Dell SupportAssist Enterprise community forum.
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30 Related documents and resources