Release Notes
Table Of Contents
- SupportAssist Enterprise Version 2.0.50 Release Notes
- Release summary
- Compatibility
- New and enhanced features
- Known issues — To be fixed in future releases
- SupportAssist Enterprise services do not start automatically
- The snmptrapd service may not start automatically
- The Remote Collector or adapter displays a validation in progress status
- iSCSI and non-iSCSI adapter attributes may not be available
- Collections from PowerVault MD Series storage arrays may display incorrect values
- No action occurs when you click the Install/Upgrade OMSA option
- Tool tips are not displayed
- SupportAssist Enterprise is unable to connect to the remote system
- Refreshing the Devices or Cases page opens the first page
- Collections from networking devices do not contain the IP address of the networking device
- SCSI and non-iSCSI interfaces section is not available
- Installation of SupportAssist Enterprise on Debian operating system is unsuccessful
- Service Tag is not available in Deployment collections
- Displays section may be blank
- SATA Controller information is not available
- Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically
- Number of Active sessions is displayed as 'Not available' in iDRAC collections
- Incorrect Physical Disk name is displayed in Physical Device ID
- Periodic inventory validation does not start on the same day
- System information does not include controller TTY logs
- Incorrect manufacturer details
- Incorrect hostname details
- Incorrect time zone list options
- Concurrent operations are unsuccessful
- System Center Operations Manager adapter displays a disconnected status
- Device Overview pane does not display the operating system version details
- Unable to edit the adapter
- Adapter Overview pane does not display the OS Type of the adapter
- Alerts not processed from Dell PowerVault MD Series device
- Service tag of a chassis device is displayed instead of the service tag of a blade server
- Alerts from OpenManage Enterprise adapter are not processed
- Incorrect postal code and incorrect state or province value
- Integrating TechDirect with SupportAssist Enterprise is not supported
- Unable to filter group name
- Collection report does not display all attributes
- Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system
- Unable to receive alerts from SupportAssist Enterprise
- SupportAssist Enterprise user interface closes abruptly while upgrading
- SupportAssist Enterprise does not discover iDRAC devices managed by OpenManage Enterprise
- Unable to create cases for alerts received from Force10 networking devices through OpenManage Enterprise adapter version 1.6.0
- Analytics collection for more than 3000 devices takes five hours
- Text on user interface not translated
- Tech Support Report logs are not collected
- Limitations
- Installation
- Uninstallation
- Related documents and resources
- Contacting Dell EMC
Uninstallation
Topics:
• Uninstalling SupportAssist Enterprise on Windows
• Uninstalling SupportAssist Enterprise on Linux
Uninstalling SupportAssist Enterprise on Windows
Steps
1. Perform one of the following based on the operating system:
• On Windows Server 2012 or 2016, point to the bottom-left corner of the screen, and then click the Start icon. On the Start
screen, click the Control Panel tile. On the Control Panel, click Uninstall a program.
• On Windows Server 2008 or Windows Small Business Sever 2011, click Start > Control Panel > Programs and Features.
The Uninstall or change a program window is displayed.
2. Select Dell SupportAssist Enterprise and click Change.
The Welcome to Dell SupportAssist Enterprise Installer window is displayed.
3. Click Next.
The Dell SupportAssist Enterprise Maintenance window is displayed.
4. Select Remove, and click Next.
The Feedback window is displayed.
5. Select an appropriate reason from the Select an option drop-down list, provide your comments, and click Remove.
The Remove the Program window is displayed.
6. Click Remove.
NOTE:
In Windows Server 2016, the User Account Control dialog box may be displayed more than once while the
uninstallation is in progress.
The Uninstallation Completed window is displayed.
7. Click Finish.
SupportAssist Enterprise is now uninstalled.
Uninstalling SupportAssist Enterprise on Linux
Steps
1. Open the terminal window.
2. Browse to the /opt/dell/supportassist/bin folder.
3. Type ./uninstall and press Enter.
4. To continue the uninstallation, type c.
5. When prompted for your feedback, perform one of the following:
• To skip the feedback and start the uninstallation, type n.
• To provide feedback, type y.
6. If you selected to provide feedback, press a number that matches your reason for uninstalling SupportAssist Enterprise.
Results
The Dell SupportAssist Enterprise uninstallation is complete message is displayed.
7
Uninstallation 29