Release Notes
Table Of Contents
- SupportAssist Enterprise Version 2.0.50 Release Notes
- Release summary
- Compatibility
- New and enhanced features
- Known issues — To be fixed in future releases
- SupportAssist Enterprise services do not start automatically
- The snmptrapd service may not start automatically
- The Remote Collector or adapter displays a validation in progress status
- iSCSI and non-iSCSI adapter attributes may not be available
- Collections from PowerVault MD Series storage arrays may display incorrect values
- No action occurs when you click the Install/Upgrade OMSA option
- Tool tips are not displayed
- SupportAssist Enterprise is unable to connect to the remote system
- Refreshing the Devices or Cases page opens the first page
- Collections from networking devices do not contain the IP address of the networking device
- SCSI and non-iSCSI interfaces section is not available
- Installation of SupportAssist Enterprise on Debian operating system is unsuccessful
- Service Tag is not available in Deployment collections
- Displays section may be blank
- SATA Controller information is not available
- Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically
- Number of Active sessions is displayed as 'Not available' in iDRAC collections
- Incorrect Physical Disk name is displayed in Physical Device ID
- Periodic inventory validation does not start on the same day
- System information does not include controller TTY logs
- Incorrect manufacturer details
- Incorrect hostname details
- Incorrect time zone list options
- Concurrent operations are unsuccessful
- System Center Operations Manager adapter displays a disconnected status
- Device Overview pane does not display the operating system version details
- Unable to edit the adapter
- Adapter Overview pane does not display the OS Type of the adapter
- Alerts not processed from Dell PowerVault MD Series device
- Service tag of a chassis device is displayed instead of the service tag of a blade server
- Alerts from OpenManage Enterprise adapter are not processed
- Incorrect postal code and incorrect state or province value
- Integrating TechDirect with SupportAssist Enterprise is not supported
- Unable to filter group name
- Collection report does not display all attributes
- Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system
- Unable to receive alerts from SupportAssist Enterprise
- SupportAssist Enterprise user interface closes abruptly while upgrading
- SupportAssist Enterprise does not discover iDRAC devices managed by OpenManage Enterprise
- Unable to create cases for alerts received from Force10 networking devices through OpenManage Enterprise adapter version 1.6.0
- Analytics collection for more than 3000 devices takes five hours
- Text on user interface not translated
- Tech Support Report logs are not collected
- Limitations
- Installation
- Uninstallation
- Related documents and resources
- Contacting Dell EMC
NOTE: The SupportAssist Enterprise Registration Wizard may not be displayed if a pop-up blocker is enabled on the
web browser.
Install SupportAssist Enterprise on Linux
Steps
1. Open the terminal window on the system running the Linux operating system.
2. Browse to the folder where the SupportAssist Enterprise installation package is available.
3. Perform one of the following:
• Type chmod 744 supportassistenterprise_2.x.x.bin and press Enter.
• Type chmod +x supportassistenterprise_2.x.x.bin and press Enter.
4. Type ./supportassistenterprise_2.x.x.bin and press Enter.
The Welcome to the SupportAssist Enterprise Installer message is displayed.
5. To continue, type c.
The SupportAssist Enterprise License Agreement is displayed.
6. Read the license agreement and type y to start the installation.
If the default SupportAssist Enterprise ports (9099 and 2424) are already in use, you are prompted to ensure that the ports are not in
use or to enter custom port numbers. Else, the SupportAssist Enterprise login page opens in a web browser window.
NOTE: If you are using a Linux terminal emulator such as PuTTY to remotely install SupportAssist Enterprise, the
SupportAssist Enterprise login page is not displayed. In such a scenario, you must access the SupportAssist
Enterprise login page by using one of the following methods:
• Log in to a remote system and access the following web address by using a web browser:
https://<IP address or host name of the server where SupportAssist Enterprise is
installed>:5700/SupportAssist
You can access SupportAssist Enterprise from a remote system only if port 5700 is open on the network.
• Log in to the local system and access the following web address by using a web browser:
http://localhost:9099/SupportAssist
If you entered a custom port number, you must replace 9099 with the custom port number in the web address.
7.
If you are prompted that the default SupportAssist Enterprise ports are in use, perform one of the following and then press y.
• Ensure that no other application is configured to use ports 9099 and 2424.
• Enter custom port numbers.
NOTE: Ensure that you enter a valid port number which is not in use and within the range 1025 to 65535.
8. Type the user name and password of a user with root privileges on the system where SupportAssist Enterprise is installed, and then
click Login.
The SupportAssist Enterprise Registration Wizard is displayed.
9. Follow the instructions in the SupportAssist Enterprise Registration Wizard to complete the registration.
NOTE:
The SupportAssist Enterprise Registration Wizard may not be displayed if a pop-up blocker is enabled on the
web browser.
28 Installation