Release Notes
Table Of Contents
- SupportAssist Enterprise Version 2.0.50 Release Notes
- Release summary
- Compatibility
- New and enhanced features
- Known issues — To be fixed in future releases
- SupportAssist Enterprise services do not start automatically
- The snmptrapd service may not start automatically
- The Remote Collector or adapter displays a validation in progress status
- iSCSI and non-iSCSI adapter attributes may not be available
- Collections from PowerVault MD Series storage arrays may display incorrect values
- No action occurs when you click the Install/Upgrade OMSA option
- Tool tips are not displayed
- SupportAssist Enterprise is unable to connect to the remote system
- Refreshing the Devices or Cases page opens the first page
- Collections from networking devices do not contain the IP address of the networking device
- SCSI and non-iSCSI interfaces section is not available
- Installation of SupportAssist Enterprise on Debian operating system is unsuccessful
- Service Tag is not available in Deployment collections
- Displays section may be blank
- SATA Controller information is not available
- Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically
- Number of Active sessions is displayed as 'Not available' in iDRAC collections
- Incorrect Physical Disk name is displayed in Physical Device ID
- Periodic inventory validation does not start on the same day
- System information does not include controller TTY logs
- Incorrect manufacturer details
- Incorrect hostname details
- Incorrect time zone list options
- Concurrent operations are unsuccessful
- System Center Operations Manager adapter displays a disconnected status
- Device Overview pane does not display the operating system version details
- Unable to edit the adapter
- Adapter Overview pane does not display the OS Type of the adapter
- Alerts not processed from Dell PowerVault MD Series device
- Service tag of a chassis device is displayed instead of the service tag of a blade server
- Alerts from OpenManage Enterprise adapter are not processed
- Incorrect postal code and incorrect state or province value
- Integrating TechDirect with SupportAssist Enterprise is not supported
- Unable to filter group name
- Collection report does not display all attributes
- Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system
- Unable to receive alerts from SupportAssist Enterprise
- SupportAssist Enterprise user interface closes abruptly while upgrading
- SupportAssist Enterprise does not discover iDRAC devices managed by OpenManage Enterprise
- Unable to create cases for alerts received from Force10 networking devices through OpenManage Enterprise adapter version 1.6.0
- Analytics collection for more than 3000 devices takes five hours
- Text on user interface not translated
- Tech Support Report logs are not collected
- Limitations
- Installation
- Uninstallation
- Related documents and resources
- Contacting Dell EMC
Installation
Topics:
• Prerequisites
• Install SupportAssist Enterprise on Windows
• Install SupportAssist Enterprise on Linux
Prerequisites
For installing and using SupportAssist Enterprise, ensure that Transport Layer Security (TLS) 1.2 or later is enabled on the web browser.
Install SupportAssist Enterprise on Windows
Steps
1. Right-click the SupportAssist Enterprise installer package and then click Run as administrator.
NOTE:
Microsoft User Access Control (UAC) requires that the installation is performed with elevated privileges that
are obtained only through the Run as administrator option. If you are logged in to the system as an administrator,
double-click the installer package to install SupportAssist Enterprise. However, ensure that you acknowledge the
Open File - Security Warning dialog box to proceed.
The Preparing to Install page is displayed briefly, and then the Welcome to SupportAssist Enterprise Installer page is displayed.
2. Click Next.
The License Agreement page is displayed.
NOTE:
Installing and using SupportAssist Enterprise requires that you allow Dell EMC to save certain Personally
Identifiable Information (PII) such as your contact information, device credentials, and so on. SupportAssist
Enterprise installation cannot proceed unless you agree to allow Dell EMC to save your PII.
3. Read about the information that SupportAssist Enterprise collects from monitored devices, and select I Agree.
4. Read the Dell End User License Agreement, select I Agree, and then click Next.
The Destination Folder page is displayed.
5. The default installation folder for SupportAssist Enterprise is <Drive where SupportAssist Enterprise is
installed>:\Program Files\Dell\SupportAssist. If you want to install SupportAssist Enterprise on any other location,
click Browse and select a folder.
6. Click Install.
If the default SupportAssist Enterprise ports (9099 and 2424) are already in use, the Port Settings page is displayed. Else, the
Installing SupportAssist Enterprise page is displayed briefly, and then the Installation Completed page is displayed.
NOTE:
In Windows Server 2016, the User Account Control dialog box may be displayed more than once while the
installation is in progress.
7. Click Finish to exit the SupportAssist Enterprise installer.
The SupportAssist Enterprise login page opens in a web browser window.
NOTE:
If the system is a member of a domain, you must enter the login user name in the [Domain\Username] format.
For example, MyDomain\MyUsername. You can also use a period [ . ] to indicate the local domain. For
example, .\Administrator.
8. Enter the Microsoft Windows operating system user name and password, and then click Login.
The SupportAssist Enterprise Registration Wizard is displayed.
NOTE:
The server or virtual machine where you have installed SupportAssist Enterprise is automatically added as a
device.
9. Follow the instructions in the SupportAssist Enterprise Registration Wizard to complete the registration.
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